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lastala
lastala
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Replace footage will crash Premiere Pro CS6

Feb 28, 2013 9:26 AM

Hi,

 

I have a serious problem with Premiere Pro CS6 when I want to replace footage in the project. I need to replace .R3D files to ProRes files that I encoded via MediaEncoder.

 

When I replace the clip (.R3D to ProRes) in project browser, Premiere crashes every time announcing:

"Sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down..."

 

When reopening the project (the recovery project Premiere Pro tried to save while crashing), the name of the file is still the same, but the content of the file has changed to the ProRes clip (they are different in resolution). When I replace the clip again, the name of the clip also changes and does not crash - however the clip was already changed even the name wasn't.

 

If I then replace another clip (.R3D to ProRes), Premiere will crash again. This happens every time I try to replace a new clip (.R3D to ProRes).

 

If I replace the other way around (ProRes to .R3D), Premiere will not crash.

 

Please help. This is very annoying problem, and I need this resolved as soon as possible!

 

Thanks!

 

(MacPro, OSX 10.7.5, PremierePro CS6)

639 Views   8 Replies   Latest reply: Jim Simon, Mar 4, 2013 7:48 AM
 
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  • lastala
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    1. lastala,
    Mar 2, 2013 6:59 AM   in reply to lastala
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    Hi again,

     

    nobody has an idea why this happens?

     

    Well, I made further experiments, sent crash reports to Adobe, no reply.

     

    The problem is still: when trying to replace footage (.R3D => AppleProRes), PremierePro crashes every time.

     

    The following announcement pops out (to click OK):

    Adobe Premiere Pro

    Sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will attempt to save your current project.

     

    Earlier PremierePro crashed and had to force-quit. Now I just have to quit it - it stays on but does not work and makes a pop-up (to click Continue):

    Premiere Pro has encountered an error.

    [/Volumes/BuildDisk/builds/slightlybuilt/PremierePro/UIFramework/Make/ Mac/../../Src/Workspace.cpp-209]

     

    Again, if trying to replace footage the other way around (AppleProRes => .R3D), PremierePro does not crash.

     

    Please, help soon! Thanks.

     
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  • Jim Simon
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    2. Jim Simon,
    Mar 2, 2013 7:24 AM   in reply to lastala
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    For myself, I just don't have any RED or ProRes clips to test with.

     
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  • lastala
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    3. lastala,
    Mar 3, 2013 2:13 AM   in reply to Jim Simon
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    Hi Simon,

     

    thank you for your reply. I can send you a small .R3D file (four frames, 10.5 MB) if you tell me where to send.

     

    I noticed that what ever the file format or codec that I'm trying to replace the .R3D to, Premiere Pro always crashes. So, you don't have to have ProRes files to test this. However, you of course need one .R3D file - just tell me where to send.

     

    I also tried this thing with my laptop with same results. The laptop has the same PremierePro CS6, but has OSX 10.6.8 (my MacPro has 10.7.5 as told before). So, it really seems to be PremierePro fault.

     
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  • Jim Simon
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    4. Jim Simon,
    Mar 3, 2013 8:05 AM   in reply to lastala
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    https://www.depositfiles.com/en/

     

    You can send files up to 10GB.

     
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  • lastala
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    5. lastala,
    Mar 3, 2013 9:18 AM   in reply to Jim Simon
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    Hi Jim,

     

    thanks for the link. I uploaded the small .R3D and you can find it from:

     

    http://depositfiles.com/files/uqc1shks5

     

    Hope this will help locating the problem.

     
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  • Jim Simon
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    6. Jim Simon,
    Mar 3, 2013 1:59 PM   in reply to lastala
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    Tried it with two files, an AVI file at the same resolution and an MXF file at 1920 x 1080.  Both worked fine, however, both also generated a low-level exception error with the Red importer.  This did not crash PP or interfere with work, though.

     
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  • lastala
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    7. lastala,
    Mar 3, 2013 11:11 PM   in reply to Jim Simon
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    Hi Simon, thanks for trying.

     

    Do you work on Windows? Maybe this is a Mac/PremierePro issue?

     

    Another person using Windows/PremierePro said it does not crash, but underlined that he used a Windows machine.

     
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  • Jim Simon
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    8. Jim Simon,
    Mar 4, 2013 7:48 AM   in reply to lastala
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    Windows 8 Pro.

     
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