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Linda Bijou
Linda Bijou Calculating status...
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Mac Issues

Feb 28, 2013 3:58 PM

I have a new Mac and cannot get Adobe Reader to work on it.  My desktop Mac is no problem (it's about six years old).  How do I get Adobe Reader to work in my air book?

773 Views   10 Replies   Latest reply: Linda Bijou, Mar 3, 2013 3:25 PM
 
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  • m.m.murphy
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    1. m.m.murphy,
    Feb 28, 2013 4:26 PM   in reply to Linda Bijou
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    Hi Linda, can you provide a bit more detail on what's going on? Is there a specific error message? Please give us some more info so we can best assist! Thanks, Madison

     
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  • Linda Bijou
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    2. Linda Bijou,
    Feb 28, 2013 5:33 PM   in reply to m.m.murphy
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    There's no error message.  I've gone through the whole process of downloading it, and all seems to be well. It seems as though it's successful, but there's no icon on the bar at the bottom.  Also, when I click on the Adobe icon on the download box, it just wants me to go through the whole thing again.  I can't access files from any website using it.

     
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  • Linda Bijou
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    3. Linda Bijou,
    Feb 28, 2013 5:43 PM   in reply to Linda Bijou
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    When I try to download a file, it says I have to accept the end user license, shut down the browser and try again.  Done and done again.  No luck.

     
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  • m.m.murphy
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    4. m.m.murphy,
    Mar 1, 2013 10:11 AM   in reply to Linda Bijou
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    Moving this to the Adobe Reader forum.

     
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  • apkhan
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    5. apkhan,
    Mar 1, 2013 2:58 PM   in reply to Linda Bijou
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    You have to launch Reader and accept end user license. Try this:

     

    1. Quit the Safari

    2. Go to /Applications/

    3. Launch 'Adobe Reader'

    4. Accept end user license

    5. Open PDF in Safari.

     

    Thanks

     
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  • Test Screen Name
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    6. Test Screen Name,
    Mar 1, 2013 2:56 PM   in reply to Linda Bijou
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    You'll only see programs in the bar at the bottom (the "dock") if they are already running, or if you choose to add them. For everything else, you need to have the habit if looking in the Applications folder.

     
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  • fchan-msi
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    7. fchan-msi,
    Mar 1, 2013 3:05 PM   in reply to Linda Bijou
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    Make sure you have right version for the MacBookAir which is Intel. There are some universal binary (which can run either PPC & Intel) versions of Adobe Reader I think they are version s 8 & 9. Don't copy the version from the desktop Mac since it could be PPC which may not work correctly on the MacBookAir.

    It is best for you to get the correct version of Adobe Reader is go to http://get.adobe.com/reader/?promoid=BUIGO and the website should be able to determine the correct version of Adobe Reader that could work on your system. Once you download it on your system then install it.

     
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  • Linda Bijou
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    8. Linda Bijou,
    Mar 2, 2013 2:00 PM   in reply to apkhan
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    Thank you very much.  I can now view the items, but when I bring up the print window it's blank and only a blank page will print. 

    Any suggestions?

    Thank you,

    LInda Bijou

     
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  • apkhan
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    9. apkhan,
    Mar 2, 2013 2:10 PM   in reply to Linda Bijou
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    Print using Acrobat print from the native  toolbar.

     
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  • Linda Bijou
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    10. Linda Bijou,
    Mar 3, 2013 3:25 PM   in reply to apkhan
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    Nothing was working, so I made an appointment at the Genius Bar.  They quickly found that Safari wasn't correctly communicating with Adobe and fixed the problem.  Hurray!  Thanks to eveyone here who helped too.

     
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