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newuseradobe99
newuseradobe99
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adobe photoshop 11 freezes on startup

Feb 28, 2013 3:37 PM

when I start up adobe photoshop 11, the screen freezes on "initializing model ...".  the only way I know to fix the freeze problem is to reboot my computer.

Later on, I may need to do this workaround again.  this workaround is very aggrevating.  what do I need to do to fix this?  I was under the impression I purchased a professional product that wouldn't freeze randomly.

524 Views   11 Replies   Latest reply: Andromeda14, Apr 5, 2013 1:17 AM
 
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  • Brett N
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    1. Brett N,
    Feb 28, 2013 4:50 PM   in reply to newuseradobe99
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    Definitely some strange behavior. Has it ever worked? Did you have previous versions on this same system? If so, did they work? Have you tried changing your working environment at all, such as disabling startup items or running in a new user account?

     
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  • Andromeda14
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    2. Andromeda14,
    Feb 28, 2013 11:05 PM   in reply to Brett N
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    For once, Please try launching Organizer/Editor (or both) from their respective .exe's by right clicking the .exe file and select 'Run as admin'. The .exe's are located at:

    Organizer: C:\Program Files (x86)\Adobe\Elements 11 Organizer\PhotoshopElementsOrganizer.exe

    Editor: C:\Program Files (x86)\Adobe\Photoshop Elements 11\PhotoshopElementsEditor.exe

     

    ~Andromeda

     
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  • newuseradobe99
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    3. newuseradobe99,
    Mar 1, 2013 5:00 AM   in reply to Andromeda14
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    I did as andromeda14 asked above with the adobe photoshop organizer.  It has been stuck on "initializing model..." for about 3 minutes now.  just so you know, I did not reboot this morning and my laptop has been on for about the last 12 hours without a reboot. 

     

    When the program works correctly after a reboot, the program completes "initiating model..." in one or two seconds.

     

    I do not see how picture data or metadata that I enter into photoshop organizer can be causing this problem.  If my data were the problem, then why does a reboot correct the problem?  I think it is more likely the progam has not cleaned up after itself (hung task or data in registry) after being shut down  thus causing the program not to initiate properly after being started a second, third or fourth time.

     

    Just so you know, the elements organizer app occasionally does start on the 2nd or subsequent time after a reboot.  I have not been able to figure out why this occurs.  I do know for sure that I will get 1 good start up after a reboot.  after that, subsequent start ups may or may not work.  I seems the longer I wait to start the second time, the more likely it will hang on "initiating model...".

     

    Just so I know, are you an adobe tech support person or are you an expert user?    

     
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  • shashank saxena
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    4. shashank saxena,
    Mar 1, 2013 5:05 AM   in reply to newuseradobe99
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    Step 1. Hold down the Alt + Ctrl + Shift keys as you click on the icon to open Elements. When asked if you want to delete the settings file, say yes.

    Step 2. Reset the preferences as above.

    Step 3. Close Elements and let the file regenerate.

     
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  • newuseradobe99
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    5. newuseradobe99,
    Mar 1, 2013 5:26 AM   in reply to shashank saxena
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    I have rebooted my computer now.

     

    I started the organizer icon

     

    I held down the Alt + Ctrl + Shift keys and responded yes to the delete settings file. 

     

    I don't understand "reset preferences as above".  To what are you refering?  would you indicate again how I am to reset preferences?

     
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  • 99jon
    10,084 posts
    Jan 6, 2010
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    6. 99jon,
    Mar 1, 2013 6:37 AM   in reply to newuseradobe99
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    Close Elements.

    Click the Start Button and then your user name (in place of mine) and navigate to:

    　 

     

    C: Users >> 99Jon >> AppData >> Roaming >> Adobe >> Elements Organizer >>11.0 >> Organizer

     

    Delete the PSA file (with key symbol) and delete Status.dat

    After deleting these two files re-start the program

     

    AppData may be a hidden system file. See the link to reveal hidden files.

     

    http://windows.microsoft.com/en-US/windows7/Show-hidden-files

     
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  • newuseradobe99
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    7. newuseradobe99,
    Mar 1, 2013 8:03 AM   in reply to 99jon
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    Organizer appears to be working wihout freezing.  Very fast on startup.  Let me use organizer several times today to see if the issue re-occurs.    thanks for the help.

     
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  • newuseradobe99
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    8. newuseradobe99,
    Mar 2, 2013 6:55 AM   in reply to newuseradobe99
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    I had a freeze event at 7pm last night at "initializing model...".  I rebooted to get going.  this morning, the first time I tried starting the organizer program, it froze at "initializing model".  I'm sure if I go in and delete the 2 files you suggest, it would most likely work for a while.  Why can't you provide an option in the Organizer product to auto-delete those files so Organizer opens with some reliability?  I don't have to do anything special to start other purchased software products like: Microsoft office products, Internet Explorer, Quicken, Turbotax, etc.  Why is your product the only one that I would have to delete 2 files before I can use it reliably?  I want you to understand, this is not a professional perminant fix.

     
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  • Brett N
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    9. Brett N,
    Mar 4, 2013 12:21 PM   in reply to newuseradobe99
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    These files are you settings files, they store things like your Preferences, which catalog you are using, etc. Deleting these forces the application back to it's defaults, the same as it was when you first opened it. Deleting this at every launch would undo some of the work you did the last time you used the application. If deleting these files allows the application to work for a short time, this means these files are being corrupted and thus the root cause of this issue has not yet been discovered. In cases like this, the most common culprit is another application running in the background preventing the file from saving correctly (such as anti-virus scanning the file during it's creation). To verify this, I would suggest shutting down all background processes, deleting the files mentioned, and then running the Organizer a couple times (open and close it). See if the behavior comes back.

     
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  • newuseradobe99
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    10. newuseradobe99,
    Apr 4, 2013 7:46 PM   in reply to Brett N
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    I'm getting this adobe abend information.  does this mean anything to you?

     

     

    Files that help describe the problem:

     

    C:\Users\Mark\AppData\Local\Temp\WERF3E4.tmp.WERInternalMetadata.xml

    C:\Users\Mark\AppData\Local\Temp\WER124D.tmp.appcompat.txt

    C:\Users\Mark\AppData\Local\Temp\WER1C4C.tmp.mdmp

     

    would it help if i provide the content of these files?

     
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  • Andromeda14
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    11. Andromeda14,
    Apr 5, 2013 1:17 AM   in reply to newuseradobe99
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    Please refer to blog: http://psekb.blogspot.in/2013/03/pse-organizer-is-not-launching.html

    Hope it resolves the issue.

     

    ~Andromeda

     
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