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calendar doesn't work any more

Mar 1, 2013 4:55 AM

I get a message saying 'there is a problem' so the new entry doesn't show on the web: http://bushcottages.com.au/DC_AvailabilityCal/admin/index.php?id=1# it has to be fixed really quickly as I am going to get double bookings if it isn't; regards, Claudine

 
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  • Currently Being Moderated
    Mar 1, 2013 6:04 AM   in reply to ClaudineG9

    Have you logged in to your admin panel and checked if perhaps a free trial has expired or there are billing issues?

     
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  • Currently Being Moderated
    Mar 1, 2013 6:24 PM   in reply to ClaudineG9

    So sorry to hear that.

    Have you tried to reach the Calendar developer's tech support?

     
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  • Sudarshan Thiagarajan
    4,000 posts
    Oct 15, 2010
    Currently Being Moderated
    Mar 1, 2013 8:25 PM   in reply to ClaudineG9

    Unless we can access or atleast see the file/ area that is causing the problem, we cannot help you. I do understand this is an Admin panel and it is not recommended for you to disclose your password. Screenshots, full PHP code, anything.. would help. Or maybe a test account that you can create for us to login and check?

     
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  • Currently Being Moderated
    Mar 2, 2013 6:11 AM   in reply to ClaudineG9

    Try going here, then click on the "account login" and log in.

    Then file a trouble ticket and see if they can help.

     

    http://www.web-form-buddy.com/

     

    One odd thing I notice is that the URL for your reservations page starts with "http"

    I am concerned that a URL asking visitors to enter credit card info would normally start with "https".

     

    This is only a cosmetic issue as the form is posting to a secure CGI file.

    "https://bushcottages-com-au.cgi-data.com/webform/644055.cgi"

     

    Good luck

     
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  • Currently Being Moderated
    Mar 2, 2013 7:12 PM   in reply to ClaudineG9

    AU.jpg

     
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  • Sudarshan Thiagarajan
    4,000 posts
    Oct 15, 2010
    Currently Being Moderated
    Mar 3, 2013 10:12 PM   in reply to ClaudineG9

    So it is definitely a glitch with the Dreamweaver calendar; perhaps I should uninstall it, download it again and see if it will work?

     

    Don't think that would help.

     

    It seems like a database issue here - as you say in the Admin panel it shows as 'blocked' and in the front-end, it doesnt.

     

    The only way for us to check this would be to gain access to your Admin panel as well as your Database - both of which I understand is a matter of security for you.

     
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  • Sudarshan Thiagarajan
    4,000 posts
    Oct 15, 2010
    Currently Being Moderated
    Mar 4, 2013 12:02 AM   in reply to ClaudineG9

    I understand your concern.

     

    The link in your original question contains a PHP calendar. The link you're viewing instructions on is for an ASP calendar.

     

    It is possible that the extension wasn't properly moved/ re-installed when your system OS was re-installed. Or, it is possible the add-on is not compatible with the current version of DW you're on. Are you on a cloud subscription or a perpetual license?

     
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  • Sudarshan Thiagarajan
    4,000 posts
    Oct 15, 2010
    Currently Being Moderated
    Mar 4, 2013 9:23 AM   in reply to ClaudineG9

    Adobe's account portal will not list 3rd party subscriptions/ purchases. So, if it's there, it should be in one of your e-mail inboxes.

     

    DW works best with DIVs. One more thing you should remember is DW is only a 'tool'. It throws out what you throw into it! So, something is definitely wrong with some code, somewhere, but since this code in your context is 'dynamic' there is no way we can look at it unless we have access to your server-side files.

     
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