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Indesign CS6 crashed on start up - tried everything

Mar 1, 2013 9:52 AM

Tags: #indesign #crashing #cs6

I've been having this problem all week. Indesign CS6 crashes at "starting panels", also Adobe applications manager freezes up and I end up having to force quit. Below is the crash report. Any ideas on how to fix? I'd try unistalling and reinstalling but I can't because the app manager won't open. All other CS6 apps are loading and working fine. Any help would be wonderful.

 

[ Edit: Removed crash report (see pastebin link later on); John Hawkinson ]

 
Replies
  • Currently Being Moderated
    Mar 1, 2013 8:23 AM   in reply to intercross001

    Please use Pastebin.com to paste crash raw data and paste the link-only in forums. Have you updated InDesign to 8.0.1 from within Adobe updater from any other Adobe application by going into the Help> Updates. If not please update as the first step. Then try cleaning the cache of Adobe InDesign by following the link: http://forums.adobe.com/message/5113342#5113342

     
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  • Currently Being Moderated
    Mar 1, 2013 8:23 AM   in reply to intercross001

    In future, please post crash reports at pastebin.com and put a link here.

     

    Locate and empty or rename the InDesign Recovery folder in your user library and trash your prefs (See Replace Your Preferences) then try restarting ID and let us know if it works.

     
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  • Currently Being Moderated
    Mar 1, 2013 8:59 AM   in reply to intercross001

    No idea what's up with the app manager.

     

    See Adobe Forums: InDesign crashes at startup for another list of files to delete.

     

    If it still crashes, post the new report on pastebin. I didn't recognize the crash signature on the last one, but someone else might, and it could change after the deletions.

     
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  • Currently Being Moderated
    Mar 1, 2013 9:33 AM   in reply to intercross001

    Appears to be the same, which means I can't help. I'm not even sure if it's crashing in Adobe code or Apple code. John Hawkinson is our resident crash expert. You could ping him to look if he doesn't appear on his own in a while.

     
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  • John Hawkinson
    5,572 posts
    Jun 25, 2009
    Currently Being Moderated
    Mar 1, 2013 11:00 AM   in reply to Peter Spier

    Hi, sorry for the delay. I also removed the full crash report form the first thread.

     

    I would recommend creating a new user account on your machine and testing the failure there.

    Otherwise my suspicion is that this is an installation failure or corruption. But this:

     

    Thread 0 Crashed:  Dispatch queue: com.apple.main-thread

    0   libSystem.B.dylib                  0x973e5c5a __kill + 10

    1   libSystem.B.dylib                  0x973e5c4c kill$UNIX2003 + 32

    2   libSystem.B.dylib                  0x974785a5 raise + 26

    3   libSystem.B.dylib                  0x9748e6e4 abort + 93

    4   libstdc++.6.dylib                  0x9ab12fda __gnu_cxx::__verbose_terminate_handler() + 433

    5   libstdc++.6.dylib                  0x9ab1117a __cxxabiv1::__terminate(void (*)()) + 10

    6   libstdc++.6.dylib                  0x9ab111ba __cxxabiv1::__unexpected(void (*)()) + 0

    7   libstdc++.6.dylib                  0x9ab112b8 __gxx_exception_cleanup(_Unwind_Reason_Code, _Unwind_Exception*) + 0

    8   com.adobe.owl-canvas               0x00504665 adobe::owl_canvas::version_0::exception_t::~exception_t() + 773

    indicates that the program encountered a C++ exception in frame 8, and forced itself to terminate. Typically this kind of termination is accompanied by a log message visible in Console.app. Can you check there, please?

     
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  • John Hawkinson
    5,572 posts
    Jun 25, 2009
    Currently Being Moderated
    Mar 1, 2013 6:34 PM   in reply to John Hawkinson

    You should follow my underlined recommendations and report back on the status.

    Clearly something is wrong with your Finder. You should get that checked out.

     

    ANyhow, you certainly did get a meaningful and relevant error:

     

     

    2/27/13 2:08:26 PM[0x0-0x24b24b].com.adobe.InDesign[7261]

    terminate called after throwing an instance of 'adobe::owl_canvas::version_0::exception_t'

      what():  owl-canvas error:0x65

    layout specifier required

    File: layout description

    Line 00001:

    char 00002: ^^^

    File: layout description

    Line 00001: layout app_bar { view panel(placement: place_row, name:

    "App Bar", wants_focus: false, margin: 0, spacing: 0, vertical:

    align_center) { row(spacing: 6, margin: 0, vertical: align_fill)

    {button(name: "Bridge Button", wants_focus: false, vertical:

    align_fill, showBorder: "true", image:

    {normal:"P_ABOpenBridge_Lg_N.png",rollover:"P_ABOpenBridge_Lg_R.png",d ark_normal:"P_ABOpenBridge_Lg_N_D.png",dark_rollover:"P_ABOpenBridge_L g_R_D.png"},

    action: @launch_bridge, alt: localize("#APPBARBridgeButtonTip"));

    combobox(bind: @zoom_level, custom_item_name: "Default", alt:

    localize("#APPBARZoomLevelTip"), show_border: false, wants_focus:

    false, text_alignment: @right, text_truncation: @end, vertical:

    align_fill, notify_interactive: false, items: [ { name:

    localize("5%"), value: "5%" }, { name: localize("12.5%"), value:

    "12.5%" }, { name: localize("25%"), value: "25%" }, { name:

    localize("50%"), value: "50%" }, { name: localize("75%"), value: "75%"

    }, { name: l

    char 02672: layout app_bar { view panel(placement: place_row, name:

    "App Bar", wants_focus: false, margin: 0, spacing: 0, vertical:

    align_center) { row(spacing: 6, margin: 0, vertical: align_fill)

    {button(name: "Bridge Button", wants_focus: false, vertical:

    align_fill, showBorder: "true", image:

    {normal:"P_ABOpenBridge_Lg_N.png",rollover:"P_ABOpenBridge_Lg_R.png",d ark_normal:"P_ABOpenBridge_Lg_N_D.png",dark_rollover:"P_ABOpenBridge_L g_R_D.png"},

    action: @launch_bridge, alt: localize("#APPBARBridgeButtonTip"));

    combobox(bind: @zoom_level, custom_item_name: "Default", alt:

    localize("#APPBARZoomLevelTip"), show_border: false, wants_focus:

    false, text_alignment: @right, text_truncation: @end, vertical:

    align_fill, notify_interactive: false, items: [ { name:

    localize("5%"), value: "5%" }, { name: localize("12.5%"), value:

    "12.5%" }, { name: localize("25%"), value: "25%" }, { name:

    localize("50%"), value: "50%" }, { name: localize("75%"), value: "75%"

    }, { name: l^^^

     

    So something tried to draw a UI element with an invalid location specifier.

     

    Of course, why would that happen? I'll go with my original speculation and recommendation...

     
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  • John Hawkinson
    5,572 posts
    Jun 25, 2009
    Currently Being Moderated
    Mar 4, 2013 8:20 AM   in reply to intercross001

    Uninstall and reinstall InDesign.

     
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  • Currently Being Moderated
    Apr 21, 2013 2:28 AM   in reply to intercross001

    My solution was to set the compatibility mode of the shortcut to windows7. That works for me.

     
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