I can not install photoshop

[Tonyadobe616]

I can not install photoshop

[JairajMike]

Hi Tony,

     Please provide the exact error message, the product version and the System information.

Regards,

Jairaj

[Tonyadobe616]

In the adobe application manager next to photoshop CS6 it has "Up to date" and it is greyed out, you can't click on install, I tried installing the trial version last week but it didn't complete, now I purchased the monthly version and it is still not allowing me to download I was able to download Indesign.

Thanks

Tony Tudda

CEO

Visiontech Multi-Media Yearbooks, Inc.

[private data removed]

[JairajMike · Accepted solution]

Hi Tony,

     Run the Cleaner tool to remove all the remnants of the previous installations and re-install Adobe Application Manager. You can download the Cleaner Tool from the below link:

http://www.adobe.com/support/contact/cscleanertool.html

Make sure that you select the right options while using Cleaner Tool to uninstall only CS6 and not the previous versions.

Regards,

Jairaj

[discount175]

can someone help me to install and open photoshop

[John T Smith]

Can you start at the top and read and reply with the requested information?

[kglad]

@discount175 

what ps version and what problem are you having?