I have Acrobat 9.5, and I am getting the "Licensing not working" error. I have dowloaded the license recovery software, and run it several times, but it is still not working. It tells me to uninstall and reinstall the product, but I don't have the serial number any more. How do I proceed?
retrieve your serial number: http://helpx.adobe.com/x-productkb/global/find-serial-number.html
then run the cleaner: http://labs.adobe.com/downloads/acrobatcleaner.html
Which operating system are you using RB Johnson? Assuming it is Windows I would recommend reviewing Error "Licensing has stopped working" | Windows - http://helpx.adobe.com/creative-suite/kb/error-licensing-stopped-windo ws.html. There are additional solutions to implement besides the Licensing Service Update tool.