Hello!

OK, here is a little back ground to my problem:

I started to burn a project for a client the other day and ran into some problems.  I burned 50 Verbatim discs and only 3 worked.  I thought that it was a faulty DVD spindle, so I bought another 50 pack and the first one off the top didn't work. 

My next thought was the burner.  I was using a external HP burner that was about 3 years old.  I borrowed a friends external burner that he had just gotten(never burnt a DVD before and only 3 CDs).  When I tried his burner, I was able to burn 4 copies sucesfully.  So, I returned his burner and ordered a Asus burner. 

When I plugged the new Asus burner in, it installed fine and Encore was able to recognize it.  When I burnt the first DVD, I used a Memorex RW to test it out.  It worked great!  So then I proceded to use my Verbatim -R discs.  However, the first one that I tried, it gave me a error message of 40801.  I tried 5 Verbatim discs and it would keep giving me either the 40801 code or a new code of 23A02.  My next thought was maybe the USB port went bad, so I tried a new USB port.  The first Memorex RW I tried burnt correctly, but then the next Memorex RW came up with a code.  I then tried a Memorex -R and a Verbatim -R but still, it gives me one of the two codes.

I don't know what is going on.  Why will Encore burn a DVD one second and then give me a error code on the next?

I am at my ropes end, and am hoping that someone here can give me some help.

Here is some stats of what I am using:

Adobe Production Premuim Suite CS5.5

Asus Burner

Windows 7

I would like to add, since I understand that Adobe looks at these posts, that I have tried to contact customer support and never got anyone.  I was on hold for a total of 4 hours.  I am not trying to make a big problem about it, but I do think that that isn't very good customer service.

Any help would be much appreciated!

Thanks!!

Jared

Message was edited by: JaredM94