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Encore is giving me two codes and I have a project due!  Help!

Mar 1, 2013 6:08 PM

Tags: #error #cs5.5 #dvd #encore_cs5



OK, here is a little back ground to my problem:


I started to burn a project for a client the other day and ran into some problems.  I burned 50 Verbatim discs and only 3 worked.  I thought that it was a faulty DVD spindle, so I bought another 50 pack and the first one off the top didn't work. 


My next thought was the burner.  I was using a external HP burner that was about 3 years old.  I borrowed a friends external burner that he had just gotten(never burnt a DVD before and only 3 CDs).  When I tried his burner, I was able to burn 4 copies sucesfully.  So, I returned his burner and ordered a Asus burner. 


When I plugged the new Asus burner in, it installed fine and Encore was able to recognize it.  When I burnt the first DVD, I used a Memorex RW to test it out.  It worked great!  So then I proceded to use my Verbatim -R discs.  However, the first one that I tried, it gave me a error message of 40801.  I tried 5 Verbatim discs and it would keep giving me either the 40801 code or a new code of 23A02.  My next thought was maybe the USB port went bad, so I tried a new USB port.  The first Memorex RW I tried burnt correctly, but then the next Memorex RW came up with a code.  I then tried a Memorex -R and a Verbatim -R but still, it gives me one of the two codes.


I don't know what is going on.  Why will Encore burn a DVD one second and then give me a error code on the next?


I am at my ropes end, and am hoping that someone here can give me some help.


Here is some stats of what I am using:


Adobe Production Premuim Suite CS5.5

Asus Burner

Windows 7


I would like to add, since I understand that Adobe looks at these posts, that I have tried to contact customer support and never got anyone.  I was on hold for a total of 4 hours.  I am not trying to make a big problem about it, but I do think that that isn't very good customer service.


Any help would be much appreciated!




Message was edited by: JaredM94

  • Currently Being Moderated
    Mar 1, 2013 6:48 PM   in reply to JaredM94

    Create a DVD output ISO file on your hard drive and then use the FREE to write the ISO to disc for DVD or BluRay (send the author a PayPal donation if you like his program)

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    Mar 1, 2013 7:42 PM   in reply to JaredM94

    Did you use the link I posted?


    The main Imgburn page can be confusing, and people have reported that some of the 'advertising support' links are not really very friendly


    I use Imgburn for ALL of my burning needs... ISO created by Encore, and general file/folder burning for backups


    I have never had a problem with Imgburn... and many other people in this forum also use it with zero problems


    If you don't want to use Imgburn, create a DVD folder on your hard drive instead of an ISO and use (I think it has one, but not really sure) the Windows burning process


    To find out just what Windows has, search

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  • Currently Being Moderated
    Mar 2, 2013 8:05 AM   in reply to JaredM94

    Would you have any other suggestions?


    I recommend using Falcon Pro blank media, and Sony/NEC (Optiarc) burners.  With this combination, you can't go wrong.  The only problem is that Sony stopped making the Optiarc brand, so you may have a hard time finding one.

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  • Currently Being Moderated
    Mar 4, 2013 7:55 PM   in reply to JaredM94

    >burning it in Nero


    Nero may be your problem... some reading


    Things and Software to AVOID when authoring/burning a disc.

    Start -->

    #2 has WHY Explained


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    Mar 5, 2013 1:20 AM   in reply to John T Smith

    There is nothing wrong with Nero, been using it for years.

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    Mar 8, 2013 4:51 PM   in reply to JaredM94

    While Nero itself may not be the problem, the links I posted talk about programs that install software that "captures" the link to a burner, to be able to do "drag and drop" disc burning


    I don't use Nero, which is why I said it MAY be the problem


    Imgburn fixes this type of problem by going directly to the hardware

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