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How can I get Indesign CS6 to open JPG/PNG files?

Mar 2, 2013 5:49 PM

Tags: #error #png #indesign #message #jpg #plug-in_missing

I recently purchased Indesign CS6. When I went to import a PNG, it failed to recognize it. I then tried a JPG to no avail. The exact error message reads as follows:


"Cannot open the file "photo.png". Adobe Indesign May not support the file format, a plug-in that supports the file format may be missing, or the file may be in another application."


How could the plug-ins be missing? Wouldn't these be installed with Indesign? Any advice as to how to proceed?.


Thanks in advance.

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  • Currently Being Moderated
    Mar 2, 2013 5:55 PM   in reply to Ksmejkal

    You need to use the file>place command.


    This is very, very basic and I'd respectfully suggest that you take a step back and learn a bit about the program. This link will get you a free one week trial of where you'll find some fabulous video training:



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    Jun 12, 2013 5:26 AM   in reply to Bob Levine

    This is one of the occassions where I wish Adobe would put a bit more information and recognise it's an image format and say "You are trying to open an image file in InDesign - to Place the image in the Layout go to File>Place and choose the image from your location. <insert link to placing images on help file>"

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    Jun 14, 2013 10:17 PM   in reply to Ksmejkal

    I open a new document. On my Mac I use command-D. It takes me to my desktop or to a folder. If it's the wrong place, I back out to the desktop and from there I choose whatever location my image is at. When I see the location, I click on the 'open' on the bottom right of the page and the image opens in the document. You can't open images directly.

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