Skip navigation
Donald_Fraser2
Currently Being Moderated

How to stop Elements 10 Organizer from crashing

Mar 3, 2013 3:44 PM

Tags: #crash_on_opening

Cannot use Elements 10 Organizer - always get the following message:

Elements 10 Organizer has encountered a problem and needs to close.

 

Clicking on more information produces a dialog: Error signature;
AppName: photoshopelementsorganizer.exe AppVer: 10.0.0.0 ModName: mpcvideodec.ax ModVer: 1.3.1249.0 Offset: 0004960

 
Replies
  • Currently Being Moderated
    Mar 3, 2013 4:22 PM   in reply to Donald_Fraser2

    You don't say what operating system you're using -- but this could be some sort of corruption.

     

    I'd recommend that, to start with, you uninstall Photoshop Elements and Premiere Elements (You won't lose any work in progress), then run Disk Cleanup  or, better, a program like EasyCleaner or Advanced System Care Free (which is easier to use and my personal favorite tune-up program) and then reinstall.

     
    |
    Mark as:
  • Currently Being Moderated
    Mar 3, 2013 6:20 PM   in reply to Donald_Fraser2

    Along with Steve's comments/suggestions, this FAQ Entry has many tips on crashing/hanging: http://forums.adobe.com/thread/792580?tstart=0

     

    Good luck,

     

    Hunt

     
    |
    Mark as:
  • Currently Being Moderated
    Mar 6, 2013 3:51 PM   in reply to Donald_Fraser2

    Just a thought here: since PrE cannot handle MKV, if you hide that file, say by moving it to the Desktop, just for testing purposes (Adobe programs usually do not look in the System Desktop folder). Then try again.

     

    That .AX file is a CODEC file, used by Organizer, and my guess is that it is crashing trying to analyze the MKV.

     

    Good luck,

     

    Hunt

     
    |
    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points