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Joeyw01
Currently Being Moderated

Indesign CS6 Error 5 message

Mar 3, 2013 3:20 PM

Tags: #error #indesign #cs6 #5

Hi,

 

I have already installed and have been working with various adobe apps from CS6. In design included, my images/vectors started to look bitmapped even when in pref it was set to high quality. I uninstalled Indesign and then re-installed it, but now it keeps opening saying "Error 5" contact adobe support, it then closes again.

 

I have an urgent job that needs to be completed!! Please help asap!

 

Thanks

Jo

 
Replies
  • kglad
    72,209 posts
    Jul 21, 2002
    Currently Being Moderated
    Mar 3, 2013 4:00 PM   in reply to Joeyw01

    do you see that message when opening indesign directly?  ie, not when opening a particular file?

     
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  • kglad
    72,209 posts
    Jul 21, 2002
    Currently Being Moderated
    Mar 3, 2013 4:09 PM   in reply to Joeyw01

    if you're using a mac:  http://www.justanswer.com/mac-computers/5kf4d-hi-just-error-5-message- indesign-anyone.html

     

    if that's no help, attach a screenshot of the error when opening indesign directly.

     
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  • kglad
    72,209 posts
    Jul 21, 2002
    Currently Being Moderated
    Mar 3, 2013 9:03 PM   in reply to Joeyw01

    you're welcome.

     
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  • kglad
    72,209 posts
    Jul 21, 2002
    Currently Being Moderated
    Mar 6, 2013 1:02 PM   in reply to Joeyw01

    can you attach a screenshot of the error message?

     
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  • kglad
    72,209 posts
    Jul 21, 2002
    Currently Being Moderated
    Mar 7, 2013 5:34 AM   in reply to Joeyw01

    uninstall indesign.

     

    run the cleaner:  http://www.adobe.com/support/contact/cscleanertool.html

     

    then re-install indesign.

     
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  • Currently Being Moderated
    Mar 7, 2013 10:37 AM   in reply to Joeyw01

    Can you follow the suggestion in the link below :-

     

    http://helpx.adobe.com/x-productkb/policy-pricing/configuration-error- cs5.html

     

    once done, reinstall (no need to uninstall) the application and then check.

     
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  • Currently Being Moderated
    Mar 9, 2013 10:36 AM   in reply to Joeyw01

    Thanks for the update...Glad you sorted this out.

     
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