CS6 Offline Activation Problems

[AvidACSR]

Hi,

Just had a frustrating sequence of events happening on a Avid editing secure network station.  I have previously installed Adobe CS6 on Windows 7, z800 workstation and activation has passed 7 days.  So I have done an offline activation, generating a response code from an internet connected terminal, and the next screen says "Successful Activation" and I click Launch.  Nothing happens.  I click on another Adobe app and the activation screen appears again, and again I do an offline activation and click launch, nothing happens.  I figured Adobe master cllection must be corrupted.  I tried using the Adobe unistaller and reinstalled the software again.  The unistaller did not remove all folders and files.  I then reinstalled the CS6 and still the same thing.

I really don't want to reimage this station so if someone has any input on this that would be great.  Are there preference files to delete?

[Ned Murphy · Accepted solution]

You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.

Here are some links to help make contact:

http://www.adobe.com/support/chat/ivrchat.html

http://www.adobe.com/support/download-install/supportinfo/