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RobF
Currently Being Moderated

Photoshop CS6 keeps crashing when I select Horizontal Type Tool, Rectangular Marquee Tool and Crop T

Mar 4, 2013 1:02 PM

Tags: #crash

and probably more, but when you consider how little functionality the loss of those three buttons give me, you can understand how little use I am getting out of CS6 so far.

 

It makes no difference whether I use 32-bit or 64-bit.

 

I am using Windows 7 Home Premium on a relatively new Toshiba Satellite C660-1LD with 2.53 gigahertz Intel Core i3 M 380 with 3892 Megabytes Usable Installed Memory* with onboard Intel(R) HD Graphics.

 

(Processor & Memory details from Belarc Advisor)

 

I sometimes get a message on load saying that Photoshop cannot find my 3D settings (although my Graphics card has 3D capability), but as I'm not using Photoshop's 3D editing tools, this is no issue to me at present.

 

Any other information I can give you, I will. As you can imagine, this is hugely frustrating, and making Photoshop unusable.

 
Replies
  • Currently Being Moderated
    Mar 4, 2013 6:39 PM   in reply to RobF

    It is probably your graphics card driver crashing.  Intel onboard graphics is marginal, especially wtih 3D.  In edit/preferences/performance go down to bottom and click advanced setting for graphics card and set to basic.

     
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  • Currently Being Moderated
    Mar 5, 2013 7:13 AM   in reply to RobF

    Are you getting the driver update from Intel's website?  That is much prefered over the MS option.

     

    Intel is always behind the curve in driver updates.  If possible you should try to install a discrete graphics card from ATI or nNidia if you want to do more than run of the mill stuff on Photoshop.

     

    One other thing.  If you have the latest update of CS6 they are enforcing the 512mb VRAM.  So check to see what Intel has.  You can look this up in PS with Help/System Info

     
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  • Currently Being Moderated
    Mar 6, 2013 2:40 PM   in reply to RobF

    Your video card is disabled because the driver keeps crashing.

     

    You have to get a driver that works.

     
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  • Currently Being Moderated
    Mar 7, 2013 3:14 PM   in reply to RobF

    The problem is not with Photoshop. The problem is with the driver software - it has a serious bug (or more than one).  Photoshop is probably the only application you are using that uses the GPU in that way, and exposes the bug in the GPU driver.

     

    Did you update the driver from Intel's website, or somewhere else?  (you should get the latest from Intel)

     

    If the latest driver is still crashing, you need to contact Intel and work with them to figure out what is going wrong so they can fix the bug in their driver.

     
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  • Currently Being Moderated
    Mar 8, 2013 1:54 AM   in reply to RobF

    As far as I know, Creative Cloud membership does not entitle you to use Photoshop CS5 (which predates Creative Cloud).

     
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  • Currently Being Moderated
    Apr 2, 2013 5:04 AM   in reply to Curt Y

    This is definitely any card driver problem. I observe this problem with Radeon, Nvidia and Quadro. I ask Adobe to resolve this bug. Nothing happened.

     
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  • Currently Being Moderated
    Apr 2, 2013 5:22 AM   in reply to Curt Y

    This is definitely any card driver problem. Appear only with Photoshop CS6, not with Photoshop CS5.

     
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  • Currently Being Moderated
    Apr 2, 2013 5:21 AM   in reply to RobF

    I observe this problem with Radeon HD 6870, Nvidia GTX 470, Nvidia GTX 660 Ti, Quadro 2000D.

    With many different driver since September 2012.

     
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  • Currently Being Moderated
    Apr 2, 2013 9:47 AM   in reply to jacek#01

    Install the Photoshop updates, then troubleshoot your fonts and OS font cache.

    http://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop-cs5.h tml

     
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  • Currently Being Moderated
    Apr 2, 2013 3:45 PM   in reply to Chris Cox

    Updates? On September 27, 2012 - done.

    I have any funny fonts. 'Naked' Windows, 'naked' Photoshop.

    Problem still exist.

    Any other idea?

     
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  • Currently Being Moderated
    Apr 2, 2013 4:38 PM   in reply to jacek#01

    Photoshop CS6 still crash if I use Rectangular Marquee Tool. If I marque with Rectangular Marquee Tool bottom part of picture, and 'delete" > use > content-aware to repair bottom edge of picture > Photoshop CS6 crash!

     
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  • Currently Being Moderated
    Apr 2, 2013 5:29 PM   in reply to jacek#01

    That really sounds like you either don't have the updates, or you have a bad video card driver.

     
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  • Currently Being Moderated
    Apr 2, 2013 6:04 PM   in reply to Chris Cox

    You wrong, Chris.

    It was exactly two updates. But the first on was wrong and shortly later appear 2nd: “Adobe Photoshop 13.0.1.1 update for Adobe Photoshop CS6 (September 27, 2012)”.

    And I have perfect Nvidia Quadro driver. I tested this issue with 6 different Graphic cards, Radeon, Nvidia Geforce and Quadro. With all available driver since PHCS6 appear. This is definitely Photoshop BUG.

    I call Adobe on early September 2012, and they confirm on telephone this problem after a few second.

     
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  • Currently Being Moderated
    Apr 2, 2013 8:28 PM   in reply to jacek#01

    Odd that the engineering team hasn't heard of this problem....

     
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  • Currently Being Moderated
    Apr 3, 2013 3:40 AM   in reply to Chris Cox

    Whenever I must discover a new problem.

    This is my destiny

     

    Until January I used Intel Workstation based on S5520SC board, now W2600CR2 board. New hardware, old problem. Never appear until PHCS5.

     

    Jpeg picture > marque bottom edge (few …. 20-50 pixel) along all picture > type delete key > appear “Fill” window > (use Content-Aware) > OK > PHCS6 crash > message: Adobe Photoshop has stopped working [A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.] [Close program].

     

    Only bottom edge. If I rotate same picture 180° - I can repair edge (now top) without any problem. This problem do not appear on left, or right edge. Only bottom edge, along all the picture.

     
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  • Currently Being Moderated
    Apr 3, 2013 3:52 AM   in reply to jacek#01

    This problem appear on Windows 7 x64 and on Windows 8 x64. Exactly the same.

     
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  • Currently Being Moderated
    Apr 5, 2013 4:06 AM   in reply to jacek#01

    What's next?

     
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  • Currently Being Moderated
    Oct 21, 2013 1:54 PM   in reply to Chris Cox

    Any luck with this?

    I have the same issue with my Toshiba Laptop C660 since I got photoshopt 3 months ago. I can't do basic functions like copy,paste or transform anything without it crashing. I can only open files and thats about it. Very Frustrating considering I am also paying creative cloud and got it for photoshop. Surely Adobe has to look into this. Or at least give us an older version to use. My laptop is 3 years old, windows 7, Intel core i3  and I bought it so it would be faster to use photoshop. Also the intel website says once I put my computer details that I should download from the manufactor not intel as they might effect the computer but there doesn't seem to be one found. I've looked everywhere. It doesn't seem to help anyway with the sounds of things.

    Please help!!!!!

     
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  • Currently Being Moderated
    Oct 21, 2013 8:04 PM   in reply to shonz24

    It may help if we could see your Photoshop System Info. Directions for sharing your system info from Photoshop:

     

    http://feedback.photoshop.com/photoshop_family/topics/photoshop_how_do _i_share_my_system_information

     
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  • Currently Being Moderated
    Oct 23, 2013 9:28 AM   in reply to Jeffrey Tranberry

    It's not picking up my card. heres the data...

    thanks

     

     

    Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64

    Operating System: Windows 7 64-bit

    Version: 6.1 Service Pack 1

    System architecture: Intel CPU Family:6, Model:5, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

    Physical processor count: 2

    Logical processor count: 4

    Processor speed: 2527 MHz

    Built-in memory: 3891 MB

    Free memory: 1207 MB

    Memory available to Photoshop: 3312 MB

    Memory used by Photoshop: 64 %

    Image tile size: 128K

    Image cache levels: 4

    Photoshop crashed on 22/10/2013 at 01:58:16 (GetImageViewResourceSharingGLContext)

    The GPU Sniffer crashed on 23/10/2013 at 17:18:15

    Display: 1

    Display Bounds:=  top: 0, left: 0, bottom: 768, right: 1366

    No video card detected

    Serial number:

    Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\

    Temporary file path: C:\Users\SHONZ\AppData\Local\Temp\

    Photoshop scratch has async I/O enabled

    Scratch volume(s):

      D:\, 297.7G, 289.7G free

      C:\, 298.1G, 54.0G free

    Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\

    Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\

    Additional Plug-ins folder: not set

    Installed components:

       A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

       ACE.dll   ACE 2012/01/18-15:07:40   66.492997   66.492997

       adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012

       AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  

       AdobeOwl.dll   Adobe Owl 2012/02/09-16:00:02   4.0.93   66.496052

       AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471

       AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1654  

       AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661

       AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661

       AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661

       adobe_caps.dll   Adobe CAPS   6,0,29,0  

       AGM.dll   AGM 2012/01/18-15:07:40   66.492997   66.492997

       ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  

       aif_core.dll   AIF   3.0   62.490293

       aif_ocl.dll   AIF   3.0   62.490293

       aif_ogl.dll   AIF   3.0   62.490293

       amtlib.dll   AMTLib (64 Bit)   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000

       ARE.dll   ARE 2012/01/18-15:07:40   66.492997   66.492997

       AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

       AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

       Bib.dll   BIB 2012/01/18-15:07:40   66.492997   66.492997

       BIBUtils.dll   BIBUtils 2012/01/18-15:07:40   66.492997   66.492997

       boost_date_time.dll   DVA Product   6.0.0  

       boost_signals.dll   DVA Product   6.0.0  

       boost_system.dll   DVA Product   6.0.0  

       boost_threads.dll   DVA Product   6.0.0  

       cg.dll   NVIDIA Cg Runtime   3.0.00007  

       cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

       CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287

       CoolType.dll   CoolType 2012/01/18-15:07:40   66.492997   66.492997

       data_flow.dll   AIF   3.0   62.490293

       dvaaudiodevice.dll   DVA Product   6.0.0  

       dvacore.dll   DVA Product   6.0.0  

       dvamarshal.dll   DVA Product   6.0.0  

       dvamediatypes.dll   DVA Product   6.0.0  

       dvaplayer.dll   DVA Product   6.0.0  

       dvatransport.dll   DVA Product   6.0.0  

       dvaunittesting.dll   DVA Product   6.0.0  

       dynamiclink.dll   DVA Product   6.0.0  

       ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082

       FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433

       filter_graph.dll   AIF   3.0   62.490293

       hydra_filters.dll   AIF   3.0   62.490293

       icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

       icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

       image_compiler.dll   AIF   3.0   62.490293

       image_flow.dll   AIF   3.0   62.490293

       image_runtime.dll   AIF   3.0   62.490293

       JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923

       libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

       libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  

       LogSession.dll   LogSession   2.1.2.1640  

       mediacoreif.dll   DVA Product   6.0.0  

       MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174

       msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

       msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

       msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

       msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

       msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

       msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

       msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

       msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

       pdfsettings.dll   Adobe PDFSettings   1.04  

       Photoshop.dll   Adobe Photoshop CS6   CS6  

       Plugin.dll   Adobe Photoshop CS6   CS6  

       PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   3.0.0.383  

       PSArt.dll   Adobe Photoshop CS6   CS6  

       PSViews.dll   Adobe Photoshop CS6   CS6  

       SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082

       ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082

       tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

       tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

       TfFontMgr.dll   FontMgr   9.3.0.113  

       TfKernel.dll   Kernel   9.3.0.113  

       TFKGEOM.dll   Kernel Geom   9.3.0.113  

       TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

       updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24

       WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112

       wu3d.dll   U3D Writer   9.3.0.113  

     

    Required plug-ins:

       3D Studio 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Accented Edges 13.0

       Adaptive Wide Angle 13.0

       ADM 3.11x01

       Angled Strokes 13.0

       Average 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Bas Relief 13.0

       BMP 13.0

       Camera Raw 7.0

       Chalk & Charcoal 13.0

       Charcoal 13.0

       Chrome 13.0

       Cineon 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Collada 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Color Halftone 13.0

       Colored Pencil 13.0

       CompuServe GIF 13.0

       Conté Crayon 13.0

       Craquelure 13.0

       Crop and Straighten Photos 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Crop and Straighten Photos Filter 13.0

       Crosshatch 13.0

       Crystallize 13.0

       Cutout 13.0

       Dark Strokes 13.0

       De-Interlace 13.0

       Dicom 13.0

       Difference Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Diffuse Glow 13.0

       Displace 13.0

       Dry Brush 13.0

       Eazel Acquire 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Embed Watermark 4.0

       Entropy 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Extrude 13.0

       FastCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Fibers 13.0

       Film Grain 13.0

       Filter Gallery 13.0

       Flash 3D 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Fresco 13.0

       Glass 13.0

       Glowing Edges 13.0

       Google Earth 4 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Grain 13.0

       Graphic Pen 13.0

       Halftone Pattern 13.0

       HDRMergeUI 13.0

       IFF Format 13.0

       Ink Outlines 13.0

       JPEG 2000 13.0

       Kurtosis 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Lens Blur 13.0

       Lens Correction 13.0

       Lens Flare 13.0

       Liquify 13.0

       Matlab Operation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Maximum 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Mean 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Measurement Core 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Median 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Mezzotint 13.0

       Minimum 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       MMXCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Mosaic Tiles 13.0

       Multiprocessor Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Neon Glow 13.0

       Note Paper 13.0

       NTSC Colors 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Ocean Ripple 13.0

       Oil Paint 13.0

       OpenEXR 13.0

       Paint Daubs 13.0

       Palette Knife 13.0

       Patchwork 13.0

       Paths to Illustrator 13.0

       PCX 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Photocopy 13.0

       Photoshop 3D Engine 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Picture Package Filter 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Pinch 13.0

       Pixar 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Plaster 13.0

       Plastic Wrap 13.0

       PNG 13.0

       Pointillize 13.0

       Polar Coordinates 13.0

       Portable Bit Map 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Poster Edges 13.0

       Radial Blur 13.0

       Radiance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Range 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Read Watermark 4.0

       Reticulation 13.0

       Ripple 13.0

       Rough Pastels 13.0

       Save for Web 13.0

       ScriptingSupport 13.0

       Shear 13.0

       Skewness 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Smart Blur 13.0

       Smudge Stick 13.0

       Solarize 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Spatter 13.0

       Spherize 13.0

       Sponge 13.0

       Sprayed Strokes 13.0

       Stained Glass 13.0

       Stamp 13.0

       Standard Deviation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Sumi-e 13.0

       Summation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Targa 13.0

       Texturizer 13.0

       Tiles 13.0

       Torn Edges 13.0

       Twirl 13.0

       U3D 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Underpainting 13.0

       Vanishing Point 13.0

       Variance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Variations 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Water Paper 13.0

       Watercolor 13.0

       Wave 13.0

       Wavefront|OBJ 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       WIA Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Wind 13.0

       Wireless Bitmap 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       ZigZag 13.0

    Optional and third party plug-ins: NONE

    Plug-ins that failed to load: NONE

    Flash:

       Mini Bridge

       Kuler

    Installed TWAIN devices: NONE

     
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  • Currently Being Moderated
    Oct 23, 2013 9:32 AM   in reply to shonz24

    You need to update PS as you are on 13.0 which is old.  Click Help/updates.

     

    Also, it says No Video Card detected.

     
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  • Currently Being Moderated
    Oct 23, 2013 9:45 AM   in reply to shonz24

    It would also help performance to bump your RAM up to 8 gig.

     
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    Oct 23, 2013 10:04 AM   in reply to Curt Y

    photoshop won't  detect it as it says there is an error so its not highlighted to be able to select it in preferences . I have updated it now but don;t think it will make a difference.

     
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  • Currently Being Moderated
    Oct 23, 2013 10:04 AM   in reply to shonz24

    The sniffer crashed:

     

    Photoshop crashed on 22/10/2013 at 01:58:16 (GetImageViewResourceSharingGLContext)

    The GPU Sniffer crashed on 23/10/2013 at 17:18:15

     

    Good indicator your driver is out of date. Go directly to manufacturer for latest drivers:

     

    http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshoot ing-steps-to-fix-most-issues.html#UpdateDriver

     
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    Oct 23, 2013 10:05 AM   in reply to shonz24

    how do I do that? In photoshop?

     
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    Oct 23, 2013 10:07 AM   in reply to Jeffrey Tranberry

    I looked at that. I've looked everywhere cannot get this a new driver. Plus the computer says all drivers are up to date.

     
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  • Currently Being Moderated
    Oct 23, 2013 10:09 AM   in reply to shonz24

    What card do you have?

     
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    Oct 23, 2013 10:39 AM   in reply to Jeffrey Tranberry

    Intel i3..

    display driver 8.15.10.2189

    model WDDM 1.1

     
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  • Currently Being Moderated
    Oct 23, 2013 11:31 AM   in reply to shonz24
     
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    Oct 23, 2013 11:47 AM   in reply to Jeffrey Tranberry

    ok I'll try Intel again thanks

     
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