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peacea
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Unable to sign in to CS Extension Builder

Mar 5, 2013 3:36 AM

Hi,

 

I have a monthly subscription to CS Extension Builder 2, but when trying to create a new project there is a problem with signing in. I get the message 'Please log in with your Adobe ID to use Adobe Creative Suite Extension Builder'

 

The steps are as follows.

 

1) I click 'Finish' in the screen below.

 

Step 1.png

 

 

2) I enter login details in the screen below. Note, I have erased my email address for privacy

 

step 2.png

 

 

3) I get the log in error message in the screen below

 

Step 3.png

 

 

 

Please help

 

Thanks

Adrian

 
Replies
  • Currently Being Moderated
    Mar 5, 2013 8:16 AM   in reply to peacea

    Hi Adrian,

     

    I will investigate and get back to you as soon as possible.

     

    Best regards,

    Hallgrimur

    Product Manager - Extension Builder

     
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  • Currently Being Moderated
    Mar 5, 2013 8:45 AM   in reply to Hallgrimur Bjornsson

    Hi again,

     

    Can you send me your Adobe ID via private message?

     

    Best regards,

    Hallgrimur

     
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  • Joseph Labrecque
    46 posts
    Mar 10, 2005
    Currently Being Moderated
    Apr 4, 2013 6:02 PM   in reply to Hallgrimur Bjornsson

    This same exact thing is happeing to me... can you suggest anything?

     
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  • Currently Being Moderated
    Apr 4, 2013 6:05 PM   in reply to Joseph Labrecque

    Hi,

     

    Thanks for the message. Please send me your Adobe ID via private message and I can check what's going on.

     

    Best regards,

    Hallgrimur

     
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  • Currently Being Moderated
    Jun 26, 2013 3:10 AM   in reply to Hallgrimur Bjornsson

    Hi

     

    I have the same problem, I downloaded from the partners sites.

     

    I did have 2.0 install in flash build 4.6 when I install.

     

    Is there any update on this.

     

    Thanks

     
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  • Currently Being Moderated
    Jun 26, 2013 3:28 AM   in reply to g_miles33

    Hi,

     

    Please send your Adobe ID to me via private message.

     
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  • Currently Being Moderated
    Jul 3, 2013 11:40 AM   in reply to Hallgrimur Bjornsson

    Same problem here. I'll send you my Adobe ID in a private message.

     

    Regards,

     

     

    pieter

     
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  • Currently Being Moderated
    Jul 12, 2013 2:43 AM   in reply to Hallgrimur Bjornsson

    HI,

     

    I have the same problem.

     

    "Please log in with your Adobe ID to use Adobe Extension Builder"

     

    Thanks

     
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  • Currently Being Moderated
    Jul 15, 2013 3:30 AM   in reply to adeschepperj2s

    Did anyone get news on this issue?

     

    I'm still waiting for a reply...

     

    pieter

     
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  • Currently Being Moderated
    Jul 16, 2013 2:33 AM   in reply to peacea

    I have the same problem.

     
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  • Currently Being Moderated
    Jul 16, 2013 3:47 AM   in reply to Hallgrimur Bjornsson

    I had the same problem this morning after migrating from 2.0 to 2.1 on an existing project. As FB rebuilt the workspace, the log in screen (CSIDE1) appeared -- and kept reappearing, even after going through a pw reset back at the Adobe mother ship. I'll send you my Adobe ID, as well, via private em.

     
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  • Currently Being Moderated
    Jul 18, 2013 6:52 AM   in reply to Hallgrimur Bjornsson

    Hello,

     

    I am encountering exaclty the same issue. This is pretty problematic.

    What could / should I do to fix that?

     

    Thanks,

    Thomas.

     
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  • Currently Being Moderated
    Jul 18, 2013 6:54 AM   in reply to Toto RoToTO

    I've contacted several people at Adobe to get more info on this, but I was unable to get any answers so far :-(

     

    pieter

     
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  • Currently Being Moderated
    Jul 18, 2013 7:14 AM   in reply to PClaerhout

    So I gues I will need to downgrade to Extension Builder 2.0 and wait for Adobe to fix this.

    I hope this won't be too long otherwise it will be a major issue for me not being able to port my extensions to CC.

     
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  • Currently Being Moderated
    Jul 18, 2013 7:15 PM   in reply to Toto RoToTO

    Hi guys,

     

    I am a bit confused by this thread.

     

    The original post was posted in March, 2013, and the issue is for Eb2.0 only, because we didn't deliver EB2.1 at that time.

     

    But it seems some of the replies are for EB2.1, saying some of you met login issue when you migrated from EB2.0 to EB2.1.

     

    I will post a new one to get more exact information.

     

    Thanks,

    Juan

     
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  • Currently Being Moderated
    Jul 22, 2013 1:03 PM   in reply to Juan_SN

    Hi all,

     

    Thank you for your messages.

     

    For those users that have downloaded EB 2.1 from the Partner Portal, we will be delivering a new build to it that fixes the problem you are encountering. Meanwhile you can download and use the Trial build (http://www.adobe.com/products/adobe-extension-builder.html, hit Try on the right).

     

    Is there anyone here that is using the Store build (from here: http://www.adobe.com/uk/products/adobe-extension-builder.html) and has the same issue?

     

    Best regards,

    Hallgrimur

     
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  • Currently Being Moderated
    Aug 28, 2013 2:34 AM   in reply to Hallgrimur Bjornsson

    Hi Hallgrimur,

     

    has the EB 2.1 version on the partner portal been updated in the meantime?

     

    Regards,

     

     

    pieter

     
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  • Currently Being Moderated
    Aug 28, 2013 2:35 AM   in reply to PClaerhout

    Hi Pieter,

     

    Yes it has and should work without problems.

     

    Best regards,

    Hallgrimur

     
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  • Currently Being Moderated
    Aug 28, 2013 3:01 AM   in reply to peacea

    It should work. Did the problem reappear after having worked for some time?

     
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  • Currently Being Moderated
    Aug 28, 2013 6:54 AM   in reply to Hallgrimur Bjornsson

    Yes, it was working. I then installed subclipse and the sign in issue reappeared.

     

    I've removed subclipse, and re-installed EB2.1. This has not worked.

     

    Please advise.

     

    Regards,

    Adrian

     
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  • Currently Being Moderated
    Aug 28, 2013 7:02 AM   in reply to Tady2000

    I see...

     

    you should be able to run any other Eclipse plugin without affecting EB 2.1.

     

    When you uninstalled EB2.1, did you uninstall Flash Builder itself? If not, I suggest you do that, and remove any reference to it in the registry.

     

    Before you do this, I recommend you delete a file called opm.db which is located here on a Mac: ~/Library/Application Support/Adobe/OOBE/ (please make a backup copy of the file first). Then try again.

     

    Let me know if it works.

     

    Best regards,

    Hallgrimur

     
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  • Currently Being Moderated
    Aug 30, 2013 6:49 AM   in reply to peacea

    Hi Halligrimur,

     

    Deleting the opm.db file, uninstalling FB and then re-installing FB and EB 2.1 did not work.

     

    Is it because I did not remove any reference to it in the registry? If so, what is the 'key' I should be looking for when removing it in RegEdit on Windows?

     

    Regards,

    Adrian

     
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  • Currently Being Moderated
    Sep 12, 2013 5:03 AM   in reply to peacea

    Hi,

     

    I am also facing the same issue. Following are the details:

     

    I have license version of

    1.Adobe Flash Builder 4.6

    2. Adobe Illustrator CS6

    3. CS Extension Builder 2.0 ( monthly subscription)

     

    I get the error when i try to run the project. It asks for the Username and Password for Adobe. Even after providing the correct credentials it gives the error "Please login with Adobe ID to use Adobe CS Extension Builder".

    I have tried with open internet, still it does not work.

     

    Error3.png

     

    Please advise as to what should be done. I want to make it work with Extension builder 2.0 only.

     

    -Kavya

     
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  • Currently Being Moderated
    Oct 28, 2013 4:43 AM   in reply to Dhwanil_3

    Please check below thread and see if it fixes the issue.

     

    http://forums.adobe.com/thread/1064568

     
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