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Problem with website

Mar 5, 2013 1:41 PM

Hi I have gone and got my self a new computer I put Dreamweaver program on it everything great until I transfer my Web site all seamed to be OK until I had a look at it on on my browser, the site I have is a PHP site but there is an index.html file that is used by an application I have on there called Highslide, is as not been a problem until now but when the site opens it opens on this page, and as you can see on the link is not really a page,

http://www.qualitycarpets.net  even if I put (/index.php) at the end it still don't go to the page. Can any one help me please, I'm realy desperate with this one, Thanks Jeff

 
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  • Currently Being Moderated
    Mar 5, 2013 1:59 PM   in reply to Jeffrey54 Lane

    The highslide index.html should not be in your root folder (maybe move it to a highslide folder), heck, you shouldn't even upload that page at all.

     
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  • Currently Being Moderated
    Mar 5, 2013 2:18 PM   in reply to Jeffrey54 Lane

    Delete it from the server and remove it from the root folder of your local site.

     

    It is the "how-to" for using highslide and is not meant to be published.

     
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  • Currently Being Moderated
    Mar 5, 2013 2:29 PM   in reply to Jeffrey54 Lane

    Hi -

     

    None of your pages are working even with direct links

    Are you sure they are all in proper folder in your server?

     

    You may have a problem with your hosting hardware, although your images folder and files are all in place

    http://www.qualitycarpets.net/images/

     
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  • Currently Being Moderated
    Mar 5, 2013 2:30 PM   in reply to Ken Binney

    Hello Jeff,

     

    I would like to join with Ken. If I try this link (e.g.) http://www.qualitycarpets.net/highslide/index.html I get a HTTP 404 (Not found). Maybe you should try another FTP program like FileZilla.

     

    On the other hand, I suggest that you should consider about making a logical structure of your website. E.g. which of your index.html/php files is the one from where you want to start your website (the entry)?

     

    No offense! And Good luck!

    Hans-Günter

     
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  • Currently Being Moderated
    Mar 5, 2013 2:32 PM   in reply to Jeffrey54 Lane

    For some reason, I can NOT get to your root directory

     
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  • Currently Being Moderated
    Mar 5, 2013 2:56 PM   in reply to Jeffrey54 Lane

    Are you unable to FTP and see what's in your root folder?

     
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  • Currently Being Moderated
    Mar 5, 2013 2:56 PM   in reply to Jeffrey54 Lane

    When you created the site definition on your new computer, did you do it manually or with the import feature?  Without much else to go on, I'm guessing you did it manually and you missed something really important like the Root Directory where your public html files must go.  See screenshot.

     

    CS6-remote-site-root-folder.jpg

     

    Nancy O.

     
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  • Currently Being Moderated
    Mar 5, 2013 3:09 PM   in reply to Jeffrey54 Lane

    It's throwing a

    Internal Server Error

    rather than a "not found"

    Have you given "Easily" a call?

    0800 072 3636

     
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  • Currently Being Moderated
    Mar 6, 2013 9:07 AM   in reply to Jeffrey54 Lane

    Mornin' Jeff -

     

    Can't imagine why Easily is concerned with your authoring tool.

    The issue is PHP files on the server.  Do they, or do they not support PHP?

     
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  • Currently Being Moderated
    Mar 6, 2013 9:14 AM   in reply to Jeffrey54 Lane

    Check the HTACCESS file to see if php hs been turned off

     

    http://support.easily.co.uk/display/4/kb/article.aspx?aid=1285&n=1&doc id=587&tab=search

     
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  • Currently Being Moderated
    Mar 6, 2013 9:16 AM   in reply to Jeffrey54 Lane

    Dreamweaver has nothing to do with PHP being recognized on the webserver.

     

    Changing the index from .php to .html is not the correct solution. Something is fouled up in the server settings at minimum.

     

    Do this and see if php is running on the server...

     

    http://php.about.com/od/troubleshooting/qt/have_php.htm

     
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  • Currently Being Moderated
    Mar 6, 2013 9:23 AM   in reply to Jeffrey54 Lane

    Get back to Easily and escalate your trouble ticket to a support chap who knows what they are doing.  Have them check the htaccess file for you.

     
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  • Currently Being Moderated
    Mar 6, 2013 9:42 AM   in reply to Jeffrey54 Lane

    Can you view files on your server with FTP?

    If yes, is there a file called .htaccess in the root directory?

     
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  • Currently Being Moderated
    Mar 6, 2013 11:38 AM   in reply to Jeffrey54 Lane

    I renamed your Problem home page with a PHP extension and uploaded to my server.

     

    It has no trouble finding the page.

     

    http://www.binney.us/jefftest.php

     
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  • Currently Being Moderated
    Mar 6, 2013 12:14 PM   in reply to Jeffrey54 Lane

    Hi Jeff,

     

    if this website is the correct one http://www.thecarpetandflooringconsultant.co.uk/, so I can see your index.html as well in my IE10 as in my DW-live view (by using your source code) in a good order.

     

    IE10:

     

    drIECarp.JPG

     

    and DW:

     

    drDWCarp.JPG

     

    Hans-Günter

     
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  • Currently Being Moderated
    Mar 6, 2013 12:22 PM   in reply to hans-g.

    As Jeff posted above, this is his other site that works fine.

     
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    Mar 6, 2013 12:29 PM   in reply to Ken Binney
     
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    Mar 6, 2013 12:56 PM   in reply to Jeffrey54 Lane

    Jeff & Hans -

     

    How did we get back to highslide again?

     

    Download a copy of .htaccess and post the contents here.

     

    All tests have shown that whatever server Easily has the .net site on will not process PHP pages (possibly due to the contents of the htaccess file)

     
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  • Currently Being Moderated
    Mar 6, 2013 1:12 PM   in reply to Ken Binney

    Hi Ken,

     

    sorrys, at the moment I feel like poking around in the digital fog. But maybe helps this copy I made yesterday from the "Index of /highslide":

     

    drDWCarpIndHighsl.JPG

     

    Hans-Günter

     
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  • Currently Being Moderated
    Mar 6, 2013 1:18 PM   in reply to hans-g.

    Highslide is a bunch of javascripts and was not a relevant folder on the site.

    It's HTML page was removed some time back.

     
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  • Currently Being Moderated
    Mar 6, 2013 1:36 PM   in reply to Jeffrey54 Lane

    Copy the .htaccess file from your working site into your non-working site folder.

     

     

    Nancy O.

     
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  • Currently Being Moderated
    Mar 6, 2013 1:40 PM   in reply to Jeffrey54 Lane

    Jeffrey54 Lane wrote:

     

    I’m at a bit of a loss here, I thought we got past the highslide thing and moved on,

    Thus my post but Hans brought it up and then you put it in a link in your post 29.

     
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  • Currently Being Moderated
    Mar 6, 2013 1:42 PM   in reply to Jeffrey54 Lane

    That's typical.  Use FileZilla.  Open .htaccess file in Notepad or similar plain text editor.  Show us the code please.

     

     

    Nancy O.

     
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  • Currently Being Moderated
    Mar 6, 2013 1:45 PM   in reply to Jeffrey54 Lane

    Jeffrey54 Lane wrote:

    where do I get an .htaccess file and how do I install it. Thanks Jeff

    You said you found it with Filezilla. Download it to your desktop. open it in a text editor, copy iy and paste in a post here.  I'd like to ar least see what's in it before putting it on the non-working server.

     
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