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kring222
Currently Being Moderated

Problem installing Premiere Elements 11

Mar 5, 2013 5:19 PM

Hello,

I have a new computer.  I can install photoshop 11 and it works fine.  When I try to install premiere elements, it starts loading the installer and quickly stops, giving me only a window with status of the windows installer (same screen you see if you run msiexec).    This is win7 64 bit.  I have used this install disc on one other win 7 machine and installed both photoshop/elements fine, so there is nothing wrong with the disc.  I get the same problem if I try to download a trial version of elements.   I have directx 11, however as another test I started install on another machine with directx11 and it was working.   So... I'm not sure what is preventing the install.  Any insight would be appreciated.  Thanks  

 
Replies
  • Currently Being Moderated
    Mar 5, 2013 6:19 PM   in reply to kring222

    Make sure your system meets the spec requirements:

     

    http://www.adobe.com/products/premiere-elements/tech-specs.html

     
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  • Currently Being Moderated
    Mar 6, 2013 5:20 AM   in reply to kring222

    Hi kring222,

     

    You dont have to worry about the Direct X compatibility as your Graphics Card can handle all Direct x version till 11. Try creating another Admin User account and try installing there.

     

    Please let me know if that works for you or not.

     

    Regards,

     
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  • Currently Being Moderated
    Mar 8, 2013 5:07 AM   in reply to kring222

    Could you please try the following steps:

     

    1. Take a back-up of the following two files by copying these some place else & then remove these from the following location:

         C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\PDAppFlex-app.xml

         C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\PDAppFlex.swf

    2. Run the installation of your application again

     

    If this doesn't resolve your issue, please revert and you may please copy the files back.

     

    thanks.

     
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