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CS5 crashes

Mar 6, 2013 10:17 AM

I have a Macbook pro with osx 10.7.5 and an epson workforce 610 printer. Had been printing files from photoshop cs5 and all of a sudden it stopped printing and crashes when I try to send the file (no matter what the file size is) to print. I have reinstalled photoshop, and checked for updated drivers which my operating systems says it doesn't need. How can I fix this?

392 Views   10 Replies   Latest reply: Chris Cox, Mar 7, 2013 9:19 AM
 
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  • Kendall Plant
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    1. Kendall Plant,
    Mar 6, 2013 11:06 AM   in reply to getanswersfaster333
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    Hi there! Because the forum you originally posted in is for beginners trying to learn the basics of Photoshop, I moved your question to the Photoshop General Discussion forum, where you'll get more specialized help.

     
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  • Chris Cox
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    2. Chris Cox,
    Mar 6, 2013 11:19 AM   in reply to getanswersfaster333
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    What does the crash report (the long, detailed report) say?

     

    And have you installed all the updates for Photoshop CS5?  If you reinstalled, you probably still need to reinstall the updates.

     
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  • getanswersfaster333
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    3. getanswersfaster333,
    Mar 6, 2013 2:40 PM   in reply to Chris Cox
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    Should I send you the report? it's quite long. I will also look for updates to photoshop but my computer is set to get updates periodically so, I'm not sure that was it before I tried to reinstall. I'll try anyway.

    Linda

     
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  • Curt Y
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    4. Curt Y,
    Mar 6, 2013 1:55 PM   in reply to getanswersfaster333
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    Usually the first part and the "crashed" thread is sufficient.

     
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  • Chris Cox
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    5. Chris Cox,
    Mar 6, 2013 2:41 PM   in reply to getanswersfaster333
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    Just post the crash log here. But the really important part is the thread marked "Crashed".

     
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  • getanswersfaster333
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    6. getanswersfaster333,
    Mar 6, 2013 4:47 PM   in reply to Curt Y
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    Process:         Adobe Photoshop CS5 Re: CS5 crashes

    Path:            /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/MacOS/Adobe Photoshop CS5

    Identifier:      com.adobe.Photoshop

    Version:         12.0 (12.0x20100407.r.1103] [12.0)

    Code Type:       X86-64 (Native)

    Parent Process:  launchd Re: CS5 crashes

     

    Date/Time:       2013-03-06 18:34:52.188 -0600

    OS Version:      Mac OS X 10.7.5 (11G63)

    Report Version:  9

     

    Interval Since Last Report:          3267677 sec

    Crashes Since Last Report:           22

    Per-App Interval Since Last Report:  332683 sec

    Per-App Crashes Since Last Report:   21

    Anonymous UUID:                      0621353D-94A7-48E0-A106-37442A5E19C5

     

    Crashed Thread:  0  Dispatch queue: com.apple.main-thread

     

    Exception Type:  EXC_BAD_ACCESS (SIGBUS)

    Exception Codes: KERN_PROTECTION_FAILURE at 0x00007fff79c98438

     

     

     

    Linda

     
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  • Chris Cox
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    7. Chris Cox,
    Mar 6, 2013 4:46 PM   in reply to getanswersfaster333
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    We need to see the rest of the crash log.  Especially we need the stack trace from the thread marked "Crashed".

     

    Also, you are on 12.0.0, so you still need to install the updates.

     
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  • getanswersfaster333
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    8. getanswersfaster333,
    Mar 7, 2013 6:19 AM   in reply to Chris Cox
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    Process:         Adobe Photoshop CS5 Re: CS5 crashes

    Path:            /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/MacOS/Adobe Photoshop CS5

    Identifier:      com.adobe.Photoshop

    Version:         12.0 (12.0x20100407.r.1103] [12.0)

    Code Type:       X86-64 (Native)

    Parent Process:  launchd Re: CS5 crashes

     

    Date/Time:       2013-03-07 08:15:57.400 -0600

    OS Version:      Mac OS X 10.7.5 (11G63)

    Report Version:  9

     

    Interval Since Last Report:          3272918 sec

    Crashes Since Last Report:           23

    Per-App Interval Since Last Report:  332707 sec

    Per-App Crashes Since Last Report:   22

    Anonymous UUID:                      0621353D-94A7-48E0-A106-37442A5E19C5

     

    Crashed Thread:  0  Dispatch queue: com.apple.main-thread

     

    Exception Type:  EXC_BAD_ACCESS (SIGBUS)

    Exception Codes: KERN_PROTECTION_FAILURE at 0x00007fff79c98438

     

    VM Regions Near 0x7fff79c98438:

        __DATA                 00007fff79c82000-00007fff79c83000 Re: CS5 crashes rw-/rwx SM=COW  /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Vers ions/A/TrustEvaluationAgent

    --> __DATA                 00007fff79c83000-00007fff79ccb000 Re: CS5 crashes rw-/rwx SM=COW  /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFo undation

        __DATA                 00007fff79ccb000-00007fff79d4a000 Re: CS5 crashes rw-/rwx SM=COW  /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/Qua rtzComposer.framework/Versions/A/QuartzComposer

     

    Application Specific Information:

    objc[2880]: garbage collection is OFF

     

    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

    0   ???                                0x00007fff79c98438 OBJC_CLASS_$_NSMutableArray + 0

    1   com.apple.print.framework.PrintCore     0x00007fff94aa81d9 PMBaseObject::Release(PMBaseObject*) + 129

    2   com.apple.print.framework.PrintCore     0x00007fff94aa8130 PMRelease + 48

    3   com.adobe.Photoshop                0x0000000100c237cf AWS_CUI_GetVersionComments(OpaqueWindowPtr, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument, adobe::q::QProject*, long) + 9727123

    4   com.adobe.Photoshop                0x0000000100c23e7d AWS_CUI_GetVersionComments(OpaqueWindowPtr, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument, adobe::q::QProject*, long) + 9728833

    5   com.adobe.Photoshop                0x0000000100c23eb7 AWS_CUI_GetVersionComments(OpaqueWindowPtr, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument, adobe::q::QProject*, long) + 9728891

    6   com.adobe.Photoshop                0x0000000100c23da5 AWS_CUI_GetVersionComments(OpaqueWindowPtr, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument, adobe::q::QProject*, long) + 9728617

    7   com.adobe.Photoshop                0x0000000100aee053 AWS_CUI_GetVersionComments(OpaqueWindowPtr, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument, adobe::q::QProject*, long) + 8459543

    8   com.adobe.Photoshop                0x0000000100768c64 AWS_CUI_GetVersionComments(OpaqueWindowPtr, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument, adobe::q::QProject*, long) + 4768040

    9   com.adobe.Photoshop                0x0000000100af067e AWS_CUI_GetVersionComments(OpaqueWindowPtr, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument, adobe::q::QProject*, long) + 8469314

    10  com.adobe.Photoshop                0x0000000100af0be9 AWS_CUI_GetVersionComments(OpaqueWindowPtr, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument, adobe::q::QProject*, long) + 8470701

    11  com.adobe.Photoshop                0x0000000100af1295 AWS_CUI_GetVersionComments(OpaqueWindowPtr, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument, adobe::q::QProject*, long) + 8472409

    12  com.adobe.Photoshop                0x000000010007bbdc 0x100000000 + 506844

    13  com.adobe.Photoshop                0x00000001000d6a7e 0x100000000 + 879230

    14  com.adobe.Photoshop                0x00000001000d6a9e 0x100000000 + 879262

    15  com.adobe.Photoshop                0x0000000100066eb1 0x100000000 + 421553

    16  com.adobe.Photoshop                0x0000000100071d74 0x100000000 + 466292

    17  com.adobe.Photoshop                0x000000010006716f 0x100000000 + 422255

    18  com.adobe.Photoshop                0x0000000100067232 0x100000000 + 422450

    19  com.adobe.Photoshop                0x00000001012f0007 AWS_CUI_GetVersionComments(OpaqueWindowPtr, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument, adobe::q::QProject*, long) + 16856267

    20  com.apple.AppKit                   0x00007fff90f52a0e -[NSApplication run] + 555

    21  com.adobe.Photoshop                0x00000001012ee19c AWS_CUI_GetVersionComments(OpaqueWindowPtr, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument, adobe::q::QProject*, long) + 16848480

    22  com.adobe.Photoshop                0x00000001012ef3c7 AWS_CUI_GetVersionComments(OpaqueWindowPtr, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument, adobe::q::QProject*, long) + 16853131

    23  com.adobe.Photoshop                0x0000000100068e82 0x100000000 + 429698

    24  com.adobe.Photoshop                0x0000000100238308 0x100000000 + 2327304

    25  com.adobe.Photoshop                0x00000001002383a7 0x100000000 + 2327463

    26  com.adobe.Photoshop                0x0000000100002ea4 0x100000000 + 11940

     

     

    How do I update photoshop specifically. When I use software update from my apple menu it says I am up to date.

     

     

     

     

    Linda

     

     

    "Peace I leave with you; my peace I give you. I do not give to you as the world gives. Do not let your hearts be troubled and do not be afraid." John 14:24

     

    Please consider the environment before printing this e-mail

     
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  • Curt Y
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    9. Curt Y,
    Mar 7, 2013 7:03 AM   in reply to getanswersfaster333
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    Try this link.  CS5 is about half way down the page.  https://www.adobe.com/downloads/updates/

     
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  • Chris Cox
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    10. Chris Cox,
    Mar 7, 2013 9:19 AM   in reply to getanswersfaster333
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    The Apple menu will only update Apple software.

     

    Check for updates inside Photoshop, or go to the Adobe website and download the updates.

     

    You need to install the updates to pick up all the bug fixes.

     
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