I downloaded and installed the trial version. It seemed to install correctly but when I select the program in the Start menu or click on the desktop icon that was created, nothing happens. So I uninstalled the program.
Jeffrey you are facing difficulties installing other Adobe applications as well? Which applications have you tried to install?
To determine the exact error for your Photoshop Elements installation please review the installation log files. You can find details on how to locate and interpret the installation log files at Troubleshoot install using logs | Elements - http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-usin g-logs-elements.html.
Jeffrey I believe the relevant portion of your installation log is as follows:
2013-03-06 11:21:05 [3768] ServiceLoader: Found library C:\Users\JEFFRE~1\AppData\Local\Temp\{D4D065E1-3ABF-41D0-B385-FC6F027 F4D00}\adobe_caps.dll
2013-03-06 11:21:05 [3768] PCDService: PCD Service in non-threaded mode
2013-03-06 11:21:05 [3768] OOBELib: Removing data for LicensingCode
2013-03-06 11:21:05 [3768] PCDService: Failed to remove all keys in hive [{D4D065E1-3ABF-41D0-B385-FC6F027F4D00}]: CAPS record not found error
2013-03-06 11:21:05 [3768] OOBELib: Removing data for BridgeTalkCode ElementsOrganizer-EMT11-Win-GM
2013-03-06 11:21:05 [3768] PCDService: Failed to remove all keys in hive [ElementsOrganizer-EMT11-Win-GM]: CAPS record not found error
2013-03-06 11:21:05 [3768] OOBELib: Removing data for BridgeTalkCode1 ElementsOrganizer-EMT11-Win-GM
2013-03-06 11:21:05 [3768] PCDService: Failed to remove all keys in hive [ElementsOrganizer-EMT11-Win-GM]: CAPS record not found error
2013-03-06 11:21:05 [3768] PCDService: No value for key [BridgeTalkCode2] in hive [{D4D065E1-3ABF-41D0-B385-FC6F027F4D00}] in master.
2013-03-06 11:21:05 [3768] PCDService: No value for key [BridgeTalkCode3] in hive [{D4D065E1-3ABF-41D0-B385-FC6F027F4D00}] in master.
2013-03-06 11:21:05 [3768] PCDService: No value for key [AdobeUpdaterCode] in hive [{D4D065E1-3ABF-41D0-B385-FC6F027F4D00}] in master.
2013-03-06 11:21:05 [3768] OOBELib: Removing remaining payload keys for {D4D065E1-3ABF-41D0-B385-FC6F027F4D00}
2013-03-06 11:21:05 [3768] OOBELib: OOBELib Remove Payload END
2013-03-06 11:21:05 [3768] OOBELib: OOBELibImpl::CommitPCD STARTED
2013-03-06 11:21:05 [3768] ServiceLoader: looking for library C:\Users\JEFFRE~1\AppData\Local\Temp\{D4D065E1-3ABF-41D0-B385-FC6F027 F4D00}\adobe_upgrade.dll
2013-03-06 11:21:05 [3768] ServiceLoader: looking for library C:\Windows\SysWOW64\adobe_upgrade.dll
2013-03-06 11:21:05 [3768] ServiceLoader: Failed to find adobe_upgrade.dll
2013-03-06 11:21:05 [3768] ServiceLoader: Symbol AULOpenSession can't be found in library adobe_upgrade.dll because the library has not been added to the loader
2013-03-06 11:21:05 [3768] PCDService: PCD Service in non-threaded mode
2013-03-06 11:21:05 [3768] ServiceLoader: Symbol AULCloseSession can't be found in library adobe_upgrade.dll because the library has not been added to the loader
2013-03-06 11:21:05 [3768] OOBELib: OOBELibImpl::CommitPCD ENDED
2013-03-06 11:21:05 [3768] OOBELib: *************OOBELib Session Ends*************
At this point I would recommend you either contact our support team to work directly with a technician or remove all Adobe Creative software currently installed. Once the Creative software is removed you will want to follow up with running the CS Cleaner tool. You can find details on how to download and utilize this tool at CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation -problems.html.
From the installation logs it appears the installer is facing difficulties updating the OOBElib. This is part of the licensing process used for a majority of Adobe applications. This is why I would recommend first removing any other installed Adobe Creative applications.
Jeffrey at this point I would recommend that you contact our support team to work with them directly. For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.
Hi,
Would you please try & launch application from the following location directly instead of lauching the welcome screen from the desktop shortcut:
C:\Program Files (x86)\Adobe\Adobe Premiere Elements 11\Adobe Premiere Elements.exe
If the above one works, you're sure that the main application is working fine. Then, you may please try and invoke the following:
C:\Program Files (x86)\Adobe\Adobe Premiere Elements 11\Adobe Premiere Elements 11.lnk
If the welcome screen launches, then you can please right-click on the link & create a shortcut on the desktop.
thanks.
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