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MatheaC
MatheaC
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InDesign CS6 crashes when I attempt to make a new master page

Mar 6, 2013 2:03 PM

Tags: #error #crash #indesign_cs6

Hi!

 

I am hoping someone might help me with this:

 

Whenever I attempt to make a new master page InDesign CS6 crashes. An error message pops up, saying: "Adobe Indesign is shutting down. A serious error was detected..."

I saw a different thread, which explained that deleting my preferences might help. I tried it, but it hasn't helped.

 

Any help is much appreciated!

711 Views   6 Replies   Latest reply: Peter Spier, Mar 11, 2013 7:45 AM
 
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  • MatheaC
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    1. MatheaC,
    Mar 9, 2013 12:40 PM   in reply to MatheaC
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    Can anyone help me with this? Please?

     
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  • Peter Spier
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    2. Peter Spier,
    Mar 9, 2013 3:12 PM   in reply to MatheaC
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    Is this happening with any document, or one particular file? Are you basing the master on another? How far into the process do you get?

     

    Is this Windows, or Mac? Soounds like a Windows error message....

     

    Are you patched to the 8.0.1 update?

     
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  • MatheaC
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    3. MatheaC,
    Mar 11, 2013 2:47 AM   in reply to Peter Spier
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    It happens with any document. I'm working on a book cover, and it happens when I attempt to make a new master for the spine (which has a different width than the other master page). I'm not basing it on another master, and I get up to the point of clicking "create new master" and then the error message pops up.

     

    I'm working on a Mac, on the 8.0 version of inDesign cs6.

     
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  • Peter Spier
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    4. Peter Spier,
    Mar 11, 2013 7:04 AM   in reply to MatheaC
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    Try updating to 8.0.1 before you do anything more.

     
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  • MatheaC
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    5. MatheaC,
    Mar 11, 2013 7:25 AM   in reply to Peter Spier
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    I've updated it now, and it seemed to work when I tried it on a new document. However when I went to my previous document to create a new master, the problem appeared again. And now it won't work on new documents either.

     
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  • Peter Spier
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    6. Peter Spier,
    Mar 11, 2013 7:45 AM   in reply to MatheaC
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    Trash your prefs (see Replace Your Preferences) and empty the InDesign Recovery folder (this is a hidden folder in the same path as InDesign Saved Data), then restart. Then any file that was a problem should probably run through .idml (see Remove minor corruption by exporting).

     
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