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InDesign CS6 crashes when I attempt to make a new master page

Mar 6, 2013 2:03 PM

Tags: #error #crash #indesign_cs6



I am hoping someone might help me with this:


Whenever I attempt to make a new master page InDesign CS6 crashes. An error message pops up, saying: "Adobe Indesign is shutting down. A serious error was detected..."

I saw a different thread, which explained that deleting my preferences might help. I tried it, but it hasn't helped.


Any help is much appreciated!

  • Currently Being Moderated
    Mar 9, 2013 3:12 PM   in reply to MatheaC

    Is this happening with any document, or one particular file? Are you basing the master on another? How far into the process do you get?


    Is this Windows, or Mac? Soounds like a Windows error message....


    Are you patched to the 8.0.1 update?

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  • Currently Being Moderated
    Mar 11, 2013 7:04 AM   in reply to MatheaC

    Try updating to 8.0.1 before you do anything more.

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  • Currently Being Moderated
    Mar 11, 2013 7:45 AM   in reply to MatheaC

    Trash your prefs (see Replace Your Preferences) and empty the InDesign Recovery folder (this is a hidden folder in the same path as InDesign Saved Data), then restart. Then any file that was a problem should probably run through .idml (see Remove minor corruption by exporting).

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