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Photoshop CS5 crashes with wierd report

Mar 6, 2013 2:52 PM

Tags: #crash #module #ram #displaysurface

Hi all,


My pc is:

i7 3770

ASUS Mother board

16 RAM (8x2 Kingston) 1600

Intel SSD 120 GB 520

NVIDIA Quadro 2000D (1GB DDR5)

Win 7 64Bit (Updated)


I am running Photoshop CS5 32 Bit and Premiere CS6 64 Bit

They both crash couple times a day with the same event in the event log..

Please HELP!


Premiere Error:


Faulting application name: Adobe Premiere Pro.exe, version:, time stamp: 0x505748bf

Faulting module name: DisplaySurface.dll, version:, time stamp: 0x5057418f

Exception code: 0xc0000005

Fault offset: 0x0000000000020b91

Faulting process id: 0x25d8

Faulting application start time: 0x01cdd38a3a338f76

Faulting application path: D:\PROGRAMS\ADOBE\Adobe Premiere Pro CS6\Adobe Premiere Pro.exe

Faulting module path: D:\PROGRAMS\ADOBE\Adobe Premiere Pro CS6\DisplaySurface.dll

Report Id: a1fc07b9-3f89-11e2-98b8-c86000c4a449


Photoshop Error:



I'm affraid it's somthing to do with the Adobe softwares and the RAM that goes bad every time..


I replaced all hardware (To new modals, i had crossair RAM and diffrent ASUS motherboard)

Changed the NVIDIA to ATI

The scratch is on another drive (1TB WD) and not the SSD

The page file has been lower to 1024-4096 (it was 24000 and tryd 32000)

Reinstalled the OS and softwares 3 times (From difrent medias)

And I checked the web for solutions and nothing relevent..


What else can I do? It's frustraiting!!!!

Help me please

  • Currently Being Moderated
    Mar 6, 2013 2:59 PM   in reply to GibliX24

    First, you haven't installed any of the updates for Photoshop.

    Go download and install the updates.

    Mark as:
  • Currently Being Moderated
    Mar 6, 2013 3:35 PM   in reply to GibliX24

    Something is wrong with your setup that is preventing you from seeing the updates.


    So go download the updates manually.

    Mark as:
  • Currently Being Moderated
    Mar 7, 2013 7:06 AM   in reply to GibliX24

    Here is a link for manual downloads


    If one browser does not work try another.  Many like IE.

    Mark as:
  • Currently Being Moderated
    Mar 7, 2013 9:20 AM   in reply to GibliX24

    Yes, CS5 ME was handled by Winsoft, not Adobe.


    For CS6 all versions come from Adobe (and share the same code and updates).

    Mark as:
  • Currently Being Moderated
    Mar 11, 2013 9:51 AM   in reply to GibliX24

    For Premiere Pro issues, you really should post in the Premiere Pro forum.

    The folks in the Photoshop forum don't know that much about Premiere Pro.

    Mark as:

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