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Al Bergstein 107 posts
Aug 8, 2009
Currently Being Moderated

Error Msg -A Low-level exception occurred in: Adobe Player

Mar 21, 2014 2:31 PM

Tags: #64 #mxf #mov #bit #w7 #audio_issue_on_playback

I have CS6 installed, all the latest patches, etc. It's been working fine for months.In the last week Pr is unable to playback all of my footage (Native 5D mark III h.246 and Canon xf305 footage). Whether it is on the timeline or in the source panel.

 

The Error message i get it this:  A Low-level exception occurred in: Adobe Player (player).

 

  • Using Adobe CS 6.0.3
  • Windows 64 Bit 8 GBs RAM
  • Happens in new projects and old.
  • New timelines also affected, it appears.
  • Was not happening as recently as two days ago.
  • No changes made to the computer.
  • Only changes is that I have combined timeines (Imported) from one project to another.
  • Video shows yellow or Green.
  • I have rerendered the footage to show all green on timeline.
  • Only way around it is to reboot the computer, it comes back after a while. The problematic timelines work fine for a while, then this starts happening.

 

I deleted the media cache database folder after exiting Pr.

 

Didn't seem to change anything. I just got the error again. Things seem to be curiously messed up. I tried to render a sequence out to MXF. The headless crashed each time, (not totally unusual, but it couldn't complete even once). I also got an error message when I bypassed the Media Encoder and just went strait to rendering it out within Pro. It managed to continue to render it to MXF but when I got done and imported it into Pro, it didn't play the clip when I clicked on it.

 

The interesting thing to me is that to totally clear Adobe from RAM, I have to go into Task Manager and kill the process after exiting the program (in lieu of rebooting). So it's not closing properly, it appears. Once I kill the process and reopen the app, I can then play the sequence, for a while. It's very curious. Task manager also shows lots of RAM open, no memory leaks at work, nothing unusual. It appears, to be just choking on footage, sort of like it can't quite process the audio (like when you bring in new footage and it has to process that audio). What's happening is like it sees the audio at first when I bring it in at startup of the app, then loses it. If I exit without killing the Premiere process (or shutting down the machine), then it still exhibets the behavior on startup again.

 

So this project is large, for me. It is showing as 34 MBs. I have a wide variety of clips at play here, but only MXF Canon from the xf305 and MOV from the Canon 5D. The MXF are the default sequence(s) unless I shot nothing but MOV.

 

I have tried rendering the visualization, all green lines on top but that doesn't seem to fully help. It does play the footage for a while.

 

There are no special effects added, yet.

Is it worth re-installing Premiere? This has cost me the better part of a day screwing around with this.

 

Let me detail this again:

Premiere is installed on C There hundreds of GBs of storage avaialble there.

 

  • All project files are on F which is a RAID 1 array. It appears to be functioning normally. 800 GBs free space on 2TBs.
  • All Renders are taking out to an external drive like I always do. Lot s of space available there too.
  • Anyone have an idea how to fix this?
 
Replies
  • Currently Being Moderated
    Mar 6, 2013 8:11 PM   in reply to Al Bergstein

    span style="color: #000000; font-family: Arial, Helvetica, Geneva, Swiss, SunSans-Regular; font-size: 12px; text-align: -webkit-auto; background-color: #ffffff;"

     

    Why is your post filled with that?  Makes it difficult to read.

     
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  • Currently Being Moderated
    Mar 6, 2013 8:29 PM   in reply to Al Bergstein

    I cut and pasted it in.

     

    So that's the culprit.  This shows up from time to time.

     

    Much better now.  I'll give it a read.

     
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  • Currently Being Moderated
    Mar 6, 2013 8:32 PM   in reply to Al Bergstein

    Is it worth re-installing Premiere?

     

    If no one has a better idea, it may be.  I don't recall this issue coming up before, so no ideas on how to solve it myself.

     
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  • Currently Being Moderated
    Mar 6, 2013 8:43 PM   in reply to Al Bergstein

    Not sure.  I've never had to do it.

     

    One tip, though.  Deactivate before you uninstall.  (Help>Deactivate)

     
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  • Currently Being Moderated
    Dec 21, 2013 6:58 AM   in reply to Al Bergstein

    Hi Al and Jim,

     

    I seem to be having almost the EXACT SAME PROBLEM...

     

    Al, did you mean you made a new profile for your OS? Or is there some sort of profile in Adobe?

     
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  • Currently Being Moderated
    Mar 21, 2014 2:31 PM   in reply to Jim Simon

    Jim Simon wrote:

     

    span style="color: #000000; font-family: Arial, Helvetica, Geneva, Swiss, SunSans-Regular; font-size: 12px; text-align: -webkit-auto; background-color: #ffffff;"

     

    Why is your post filled with that?  Makes it difficult to read.

     

    Thanks. Edited for formatting.

     
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