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Premiere Elements 11 -- Visual C++ Runtime Error when trying to add Movie Menus

Mar 6, 2013 10:28 PM

Premiere Elements seems to be working fine in all reapects, except when I try to add Movie Menus, nothing shows up in the Movie Menu area, and eventually I get a Visual C++ Run time error as shown in the attached image.  When I click OK, the program crashes.  This is repeatable.

I am running Windows 7 with latest Service Pack.  I am running dual GeForce cards, with the latest drivers.  No other software is giving me any issues.

Any suggestions?

 

Thanks,

Nick

PremiereError.jpg

 
Replies
  • Currently Being Moderated
    Mar 7, 2013 5:05 AM   in reply to nickpudar

    Running two video cards at once can lead to problems.

     

    But, meantime, have you manually gone to Windows Update and ensured you have all of the non-critical updates (which don't download automatically, but can include important updates)?

     

    Have you ensured you have the latest version of Quicktime, per the program's requirements?

     

    Have you manually gone to the nVidia site and downloaded the latest version of your video card's driver? (Here's where you're going to run into problems, since you're trying to update the drivers for two different cards at the same time.)

     
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    Mar 7, 2013 5:58 AM   in reply to Steve Grisetti

    Steve,

    Thanks for the reply.

    I have my two graphics cards SLI sttings properly configured, and they have been working correctly for every other Premiere unctionality, as well as all of the rest of CS6 applications (and Lightroom).  I have double-checked that I do have the latest drivers from nVidia's site.

    I do have the latest QuickTime software.

    I have gone in and updated all of the optional Windows updates.

     

    I keep getting the same error, but I think I can describe it better.

    When I go into the Movie Menu panel, the "Add a theme" link in the panel does not respond.  When I click the Menu Theme button in the upper right corner of the Movie Menu panel, I do get the library of themes to select from, but when I select one, it does not load in to the panel.  (It does download the content from online, though it doesn't show on the screen. I just see the "Add a theme" link in the middle of the page.)  The Adjustments panel on the right is completely blank.

     

    I can click the "Done" button to close the Movie Menu panel.  But when I try to open the Movie Menu panel a second time, it crashes immediately and I get the error message from my last post in this thread.

     

    I have repeatedly re-booted my computer, but I get the identical behavior.  All of the other functionality of Premiere Elements still work.

     

    If the next receommendation is to re-install the software, do I have to move my projects anywhere?  Or do I just leave them and re-install?

     

    Thanks,

    Nick

     
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  • Currently Being Moderated
    Mar 7, 2013 6:07 AM   in reply to npudar

    It certainly doesn't hurt to uninstall and reinstall the software --  particularly if you use a registry cleaner in between. But a Visual C++ error is usually an indication of something up in the operating system.

     
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    Mar 7, 2013 6:26 AM   in reply to npudar

    Nick,

     

    Here is an Adobe KB Article on C++ Runtime Errors: http://helpx.adobe.com/x-productkb/global/troubleshoot-c-runtime-error s-products.html

     

    Good luck,

     

    Hunt

     
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    Mar 7, 2013 6:28 AM   in reply to Bill Hunt

    Here is a page with "C++ Runtime" in the Search criteria on MS's site: http://search.microsoft.com/en-US/results.aspx?q=c%2B%2B+runtime

     

    Good luck,

     

    Hunt

     
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  • Currently Being Moderated
    Mar 7, 2013 6:32 AM   in reply to npudar

    Though for PrPro, here is a thread, where the OP was also on Win7, but running a BlackMagic card, and having the C++ Runtime Error. Might be some useful info in it: http://forums.adobe.com/message/2926924

     

    Hunt

     
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    Mar 7, 2013 7:50 AM   in reply to npudar

    I think these are for Premiere Pro, but I also think the idea is the same for Premiere Elements

     

    Dual Card SLI http://forums.adobe.com/thread/872941

    -problem http://forums.adobe.com/thread/872103

     
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