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Doreen-UK
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Importing stills into CS6 from Photoshop CS4

Mar 7, 2013 8:21 AM

I appear to be unable to import my still images from Adobe Photoshop CS4 (file types psd) into Premiere Pro CS6 and get the following error message "The importer reported a generic error".  Am I missing a very simple trick (other than having to upgrade Photoshop too!).  (Working on Windows 7)

 

Help would be greatly appreciated.

 

Thanks.

Doreen.

392 Views   9 Replies   Latest reply: Jim Simon, Mar 9, 2013 10:16 AM
 
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  • Jim Simon
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    1. Jim Simon,
    Mar 7, 2013 8:23 AM   in reply to Doreen-UK
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    Make sure the images are in RGB mode, not CMYK.

     
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  • Doreen-UK
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    2. Doreen-UK,
    Mar 7, 2013 8:28 AM   in reply to Jim Simon
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    Thanks Jim, but they are in RGB.  D

     
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  • Jim Simon
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    3. Jim Simon,
    Mar 7, 2013 8:49 AM   in reply to Doreen-UK
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    If you'd like to post one up, I can take a look here.

     

    https://www.depositfiles.com/en/

     
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  • Doreen-UK
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    4. Doreen-UK,
    Mar 7, 2013 8:56 AM   in reply to Jim Simon
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    Well, that's another new thing to me!  Hopefully you'll find my file there.  By the way, they continue to upload into Premiere Pro CS4 - strange.  Thank you.  Doreen.

     
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  • Bill Hunt
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    5. Bill Hunt,
    Mar 7, 2013 1:06 PM   in reply to Doreen-UK
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    Doreen,

     

    In about CS5 (IIRC), a Bug developed, where if there was a very tiny Layer in a Layered PSD, there would be an issue Importing. I had assumed that that had been fixed, but could be wrong. Check your PSD, and look carefully in the Layers Pallet for some very small Layer. If so, can you Merge Visible (just poke OUT the "eyeball" in any Layer, that you do not want affected)?

     

    The normal issues with PSD's are CMYK, and Color Bit-Depth, but you have RGB, and if you had, say a 16-bit Image, PrPro CS4 would have issues with that.

     

    I have also had a few issues with Smart Objects in a PSD, and just Rasterizing those has yielded troublefree Images - however, I have also Imported Layered PSD's, WITH Smart Objects, that worked just fine - do not know what the differences were between those Smart Objects - but still, if PrPro CS 4 Imports them fine, that should not be an issue.

     

    Wish that I had more to offer, but good luck,

     

    Hunt

     
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  • Doreen-UK
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    6. Doreen-UK,
    Mar 7, 2013 1:33 PM   in reply to Bill Hunt
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    Thank you also, for your feedback.  Sadly because I am up against time constraints, I have reverted to CS4 (!!); that said, I'll try again with CS6 and see where I get to - I had originally thought it was a glitch because of the different versions (Photoshop CS4 and PrPro CS6).

     

    Thanks.

    Doreen.

     
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  • Jim Simon
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    7. Jim Simon,
    Mar 7, 2013 2:38 PM   in reply to Doreen-UK
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    Hopefully you'll find my file there.

     

    Nope.  You have to post the link you got when uploading was done.

     
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  • Doreen-UK
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    8. Doreen-UK,
    Mar 7, 2013 11:16 PM   in reply to Jim Simon
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    Sorry Jim, to be such a "numpty" (a dope!) but I can't see how to get back to that link? 

     
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  • Jim Simon
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    9. Jim Simon,
    Mar 9, 2013 10:16 AM   in reply to Doreen-UK
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    I've never found a way either.  You have to grab it before you close the browser, otherwise you'll need to upload it again.

     
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