Hi, I am running PS CS6 x64. PC details are
Windows 8 professional 64bit
LGA2011 i7 3820
32GB RAM Quad Channel
Several HDD's, scratch disk is a 2 disk stripe set
Master Suite CS6 and LR 4.3
All Adobe software is up to date
Running latest NVidia drivers
Up until recently Photoshop has been running OK. Over the past week or so, when I have a file open, size and number of layers don't seem to make a difference, the performance gradually decreases to the point where using the pen tool to create 2 anchor point can take anywhere up to 20 seconds; this is just an example, this kind of slow down or lag happens with all tools. Shutting down Photoshop and restarting works, but after a few minutes it starts to slow down again. Time taken to save files also increases once the slowdown starts
Actions taken so far...
I have reset all tool pre-sets
Deleted all Photoshop settings files
Purged history etc.
Confirmed all drivers and software up to date
Replicated the problem on small and large files with from 2 - 30 layers
Replicated the problem on existing PSD and PSB files as well as with new raw files.
Tried loading images from Lightroom and from directly within Photoshop
Changed performance settings (history & cache, gpu, memory etc.) and tried multiple configurations including enabling/disabling "Use Graphics Processor"
I can't think of anything else to try. As mentioned, this is a fairly new problem that started about a week and half ago and is gradually getting worse. I'm at the point now where I have to shut down Photoshop and restart it every 5 minutes. I am a photographer, and when you have to do this for dozens of images, it becomes an untenable process.
Can anyone suggest some new tests or remedies?
I run norton antivirus, but then I always have. I dont have backup software and I only use the font manager that comes with windows. I havent seen any degradation in perfomance with any other program I run.
I have 18% (290GB) free on my main drive and 70% (480GB) free on my scratch drive. I have fully powered down several times since this has started happening. I have deleted all temp files and emptyied the recycle bin also.
I don't think you can get there from here (logging a ticket), unless one of the Adobe folks kindly goes out of their way to do so. Generally speaking I think you'd need to call support.
This is the first I think I've heard of your specific issue here on the forum. There have been occasional threads about sluggishness in general - just not progressively worse sluggishness. What does Task Manager say? Do you see the Photoshop.exe process chewing up CPU time? What does Resource Monitor say? Do you see a lot of (or progressively more) disk activity when Photoshop gets sluggish?
Regarding Norton, I'm not sure just disabling it is sufficient to test whether it's causing the problem. You would have to remove it entirely (or refresh Windows). I've not heard anything good about Norton software in a long time, and don't forget that Windows 8 comes with an anti-malware solution right out of the box. That said, personally I use Avast! on all my systems.
Hi, I wondered if you have managed to find a solution to this problem. I am having the same problem as mentioned in your original post and I also have a top range PC and was working fine until about a week ago.
Any help would be great
I wouldn't say the issue has been completely resolved, but, I have gotten a good bit of perfomance back. a lot came down to fonts, brushes and actions. I had tried deleting the fonst cache/list as mentioned in other threads, but on its own this did nothing. I deleted the files, thinned out the installed fonts and disabled the font preview; this only worked when all steps were done at the same time. Don't know why it has to be that way, its just the only way I could get a good result. This helped regain a good bit of perfomance, but the more came back after i removed ALL of the brushes I had installed and ALL of my actions. Deleting cache files etc after this and then doing a hard reboot saw me getting back to what I would estimate to be about 80% of the performance I used to have. But at least now its useable. Hope this helps.
BTW, even though fonts, brushes and actions are the focu of my performance issue, I have never had a lot installed, and I always made sure that everything was fully comptaible with PSCS6.