Set up problem.

[JLentin]

The serial number given on my Staples receipt for the purchase of Adobe Photoshop Elements 11 - serial# [ removed by admin ] is one number too long. However the number without the final digit, will not work for the installation. I alternately attempted to use the serial number retrieval system but the redemption code is not valid. How do i proceed with installation when the given serial number does not work?

Judith Lentin

[Ned Murphy · Accepted solution]

You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.

Here are some links to help make contact:

http://www.adobe.com/support/chat/ivrchat.html

http://www.adobe.com/support/download-install/supportinfo/