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BloodMoonEquinox
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Problems Logging In to App Manager

Mar 11, 2013 12:40 PM

Tags: #app #creative #in #manager #problems #cloud #sign #signing

I just joined the Creative Cloud, but when I try to log into the App Manager on my desktop to download the programs, I get an error message saying that I'm not connected to the Internet. I've tried allowing access through my firewall, I've rebooted my computer twice, I've even tried downloading the trial of the program and I get the same error message each time. I'm obviously connected to the Internet, or else I'd not be posting here. What's going on?

 
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  • Currently Being Moderated
    Mar 12, 2013 3:06 PM   in reply to BloodMoonEquinox

    You are likely running to difficulties with your network configuration.  If you are on a managed network please contact your I.T. department.  If you are on a self managed network then please see Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-i ssues.html.

     
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    Mar 13, 2013 11:49 AM   in reply to BloodMoonEquinox

    AshleighPayne are you on a managed network?  If not then can you please list the steps you performed and the results from the document offered in message #1?

     
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    Mar 13, 2013 4:28 PM   in reply to BloodMoonEquinox

    BloodMoonEquinox which operating system are you using?  Have you tried connecting directly to the Internet to see if your router settings maybe interferring with contacting Adobe?

     
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    Mar 14, 2013 9:14 AM   in reply to BloodMoonEquinox

    Ok then I would recommend you work directly with a member of our support team.  They may ask you to repeat some of the steps you have previously performed but this is necessary if the technical case needs to be escalated.  You may also want to reference this discussion thread as well.

     

    For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you have described.

     
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    Mar 19, 2013 7:47 AM   in reply to BloodMoonEquinox

    Then the next step would be to review the installation log files.  You can find details on how to accomplish this at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5 -cs5.html.

     
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