I just joined the Creative Cloud, but when I try to log into the App Manager on my desktop to download the programs, I get an error message saying that I'm not connected to the Internet. I've tried allowing access through my firewall, I've rebooted my computer twice, I've even tried downloading the trial of the program and I get the same error message each time. I'm obviously connected to the Internet, or else I'd not be posting here. What's going on?
You are likely running to difficulties with your network configuration. If you are on a managed network please contact your I.T. department. If you are on a self managed network then please see Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-i ssues.html.
I tried all the things in the FAQ and there is no difference. It still says that I'm not connected to the Internet.
I downloaded a trial version of the program because I read in the Adobe forums that if you log in through the trial, it will recognize your Cloud subscription, but I can't log in there either. I also own Photoshop Elements 8--no logging in there either.
I'm not on a managed network, I'm on my home network. I followed all the steps on that page.
1. Verified basic connectivity (I'm definitely on the Internet)
2. Verified access to secure sites (I accessed adobe.com just fine)
3. Verified hosts file (I opened all three provided links--the one that pulls up the Adobe logos and the links for CS5 and 6, all three worked fine)
4. Verified certificates (I went to the certificate manager, found the GlobalSign Root CA, checked the properties, everything was working there)
5. Confirmed the program with firewall (I already added the App Manager to my firewall, but just in case I completely disabled my firewall and tried logging in again, but no result)
The result is the same as it's been for the last two days: "Unable to contact Adobe. Please connect to the Internet and try again."
I am running on Windows 8 on a brand new laptop.
I considered that it might be a problem with my home network, so I borrowed a wireless adaptor that lets your computer get Internet anywhere through Verizon. There was no change, I still got the error "Unable to contact Adobe. Please connect to the Internet and try again."
Ok then I would recommend you work directly with a member of our support team. They may ask you to repeat some of the steps you have previously performed but this is necessary if the technical case needs to be escalated. You may also want to reference this discussion thread as well.
For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.
Then the next step would be to review the installation log files. You can find details on how to accomplish this at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5 -cs5.html.