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GillieMe
Currently Being Moderated

Elements 11 freezes

Mar 14, 2013 9:34 AM

I have an iMac and until today had no trouble opening Elements 11. The Editor screen opens then will not allow anything further. Help please?  Should I unistall then re-install? Will I lose all the actions etc I have installed?

Many thanks in advance

GilliMe

 
Replies
  • Currently Being Moderated
    Mar 14, 2013 9:45 AM   in reply to GillieMe

    Please refer to 'Editor section' of this blog: http://tinyurl.com/afrvtk3

    Let me know whether it resolves your issue or not

     

    ~Andromeda

     
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    Mar 18, 2013 12:35 AM   in reply to GillieMe

    Solution 2 is windows only solution. What about solution #1? Has it not resolved your problem? If you got stuck in any step, please let me know.

     

    ~Andromeda

     
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    Mar 18, 2013 6:50 AM   in reply to GillieMe

    Thanks GillieMe. Based on your experiance I have made some changes in the blog. I would highly appreciate if you could take a look and share if any thing needs change. Thanks a lot for your feedback.

     

    ~Andromeda

     
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    Mar 19, 2013 11:52 AM   in reply to GillieMe

    Have you installed an OS upgrade recently?

    Which MAC OS version are you on right now?

     

    Thanks

    Andaleeb

     
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    Mar 20, 2013 12:30 AM   in reply to GillieMe

    Thanks a lot for your feedback. I will make some more changes based on your feedback. Thanks a lot for your valueable time.

     

    ~Andromeda

     
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  • Currently Being Moderated
    Mar 20, 2013 7:54 AM   in reply to GillieMe

    Did you install the OS upgrade when PSE was already installed? I mean you installed PSE in 10.7 or earlier and then upgraded to 10.8?

     

    If yes, then we will need to uninstall PSE, remove all saved applications states for PSE, remove all plist files and then reinstall. This will take a while but will surely fix your issue.

    I will let you know the detailed steps once you confirm that that's the case with you.

     

    Thanks

    Andaleeb

     
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    Mar 20, 2013 8:02 AM   in reply to GillieMe

    Great.. I missed on that one..

     

    Thanks

    Andaleeb

     
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