When I open Premier Elements 11 and select Video Editor - New Project, I keep getting an error that says, [..\..Src\Core\Preferences\cpp-338]. When I click on the Continue button, I get a Runtime Error and the application closes. It doesn't stop running, though. I have to stop it in the Task Manager Processes screen.
I have Windows XP SP3, and I have installed all the latest Windows updates, I have updated my Java version, I have defragmented my hard drive, I have run a disk clean up application, and I have uninstalled and reinstalled several times over with the DVD, and I have Quicktime installed with its latest updates.
I worked with an Adobe support tech yesterday who worked with my system a little, but he left me hanging and didn't call me back today.
I paid money for this application and desperately need it for my job. I hope someone can help me.
A very frustrated customer.
You are missing some system DLL, but nobody can know which one exactly. short of rebuilding the system from scratch or downloading each and every MSVC and .NET runtime I don't think there's an easy way to resolve this. You realyl should consider upgrading your OS...
I would start with this Elements Village thread, and follow the advice offered by ATR: http://www.elementsvillage.com/forums/showthread.php?t=74774
Well, after hours of work from a local tech, we seem to have solved it for now. After trying a bunch of things, he finally deleted my Windows profile then recreated it. The application finally opened without an error. Somehow the app was finding a bad path. Thank you, everyone, for your suggestions.
Glad that you seem to have fixed things. Windows' User Accounts can be tricky buggers, and it seems that with Win8, they might have become even trickier (or maybe "more tricky?").
Thanks for posting what worked for you.
I think i have found a solution. Before installing Premiere Elements 11, i have changed default location for my Special System folders. ie. Desktop, documents and so on. It gave me the error that was mentioned above.
When i changed location for special System folders back to the default applied by windows and uninstalled Premiere elements and then installed it again. Then everything worked.
The Windows Desktop folder is rather a specialized folder, and I recommend it ONLY for the icons for programs, or documents, that one wishes to have available on their Desktop. Because of some of its special properties, many programs, such as PrE, can have issues accessing and working from that Desktop folder.
Your workaround is just how I always set up my Adobe programs.
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