Skip navigation
FrustratedinOntario
Currently Being Moderated

Acrobat 9 stopped working after a computer change

Mar 15, 2013 11:58 AM

Tags: #installation #macbook_pro #creative_suite_5 #acrobat_installation #acrobat_another_computer

I had Creative Suite 4 Web Premium on an older Macbook Pro, then upgraded to Creative Suite 5 Web Premium. No problem. Then I changed to a new Macbook Pro a few months ago and Acrobat Pro 9 stopped working. Told me it was part of a suite and I needed to launch another member of the suite for it to work - which I tried but it still didn't work. So I uninstalled Acrobat and reinstalled it. Now it tells me that "Licensing for this product has stopped working" and I should uninstall and reinstall - which I've done several times. I have all original discs and serial numbers. The old computer was wiped clean before turning it over to my wife. Acrobat 9 remains unusable for me. What's up?

 
Replies
  • kglad
    72,213 posts
    Jul 21, 2002
    Currently Being Moderated
    Mar 15, 2013 12:14 PM   in reply to FrustratedinOntario

    run the acrobat cleaner:  http://labs.adobe.com/downloads/acrobatcleaner.html

     

    then install acrobat 9.3 from your web premium suite.

     
    |
    Mark as:
  • kglad
    72,213 posts
    Jul 21, 2002
    Currently Being Moderated
    Mar 15, 2013 3:16 PM   in reply to FrustratedinOntario
     
    |
    Mark as:
  • Currently Being Moderated
    Mar 16, 2013 1:12 AM   in reply to FrustratedinOntario

    You only install the latest version. It will ask for the serial of the previous product for verification during the install process.

     

    Mylenium

     
    |
    Mark as:
  • Currently Being Moderated
    Mar 20, 2013 10:42 AM   in reply to FrustratedinOntario

    There's no hard and fast rule.

     

    Try uninstalling just Acrobat in the first instance.

     

    If it doesn't work, try uninstalling the entire Suite.

     
    |
    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points