My InDesign CS3 for mac used to work perfectly fine. Lately I receive....
everytime I open it. If i can get past this sometimes, and try to open a file, it unexpectadly quits.
I install fonts from dafont.com sometimes. I recently installed Photoshop brushes. I download files from emails. Nothing too risky or so I think.
here's the crash report: http://pastebin.com/ATNMknNn
i'm running os x10.6.8.
also, tried the cleaner tool. it didn't work.
The only thing I can decipher in that report that looks pertinent is the version. You need to update to 5.0.4. That probably won't fix the error, though. Do you have any startup scripts installed?
Hi, my friend is helping me out. He is a computer expert.
Neither of us are sure what startup scripts (his forte is more programming.)
Is the update really necessary? I bought the suite on a student discount, and am happy with CS3, and don't necessarily want to upgrade, or spend money at this time. Is it expensive? And possible to only upgrade InDesign alone, everything else works fine.
Thank you for your expedient reply.
The update is free, and it has lots of bug fixes, so download it.
I don't believe there should be any startup scripts installed by default in CS3, so these probably represent additional functionality that you added at some point. Some of the things that can be done with startup scripts are add new commands to the context menus (like Place... which can speed things up when you draw frames) or set the prefererences. You'd have to tell us the names of the scripts in that folder, at the very least, for us to guess what they might be doing and which one might be failing if there is more than one.
I see that Peter already addressed your confusion of update vs upgrade.
Anyway, here is the link for the update: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4029
Very interesting. Unfortunately, the update did not cure the crash problem. InDesign launches, but upon open a file, quits unexpectedly.
As for the scripts,
in the "Export as Xhtml" folder, there is XHTMLExportMenuItemLoader
in the "XHTML For Digital Editions" folder, we find OEBExportMenuItemLoader. This showed up in a new Startup Scripts folder (within this folder, obviously), since the other one still had a "_" placed before it. So, this must be a "default" one.
Thanks for your help, though. It is much appreciated.
Here is a new crash report: http://pastebin.com/T6j7DzeE
Please, have a good day.
It must be the version of Crash Reporter, because there's still nothing in the report that is at all helpful to me for diagnosis.
In the meantime, it's remotely possible that it's font related. And DaFont is not a place I would go looking for fonts to use in ID. ID is more sensitive to badly made fonts than most programs, and "badly made" describes an awful lot of the stuff on free font sites. It won't hurt to do some font troubleshooting: Troubleshoot fonts | Mac OS X
And if you ouse a font manager with an auto-activation plugin, remove the plugin temporarily, as well as any other third-party plugins you might have installed.
Also, try creating a new user account and see if ID will run in that.
Yes I still am getting the error, and now actually none of my creative suite is working. It says to enter the serial number which i do and it says its not valid!!!
This is all the error says on IDD
It could be a font. It stopped working a few months ago, and am just getting to working on fixing it the past week.
I dont know where to begin with helping with the fonts. My computer friend is not around today.
I use font book, is that a font manager? I have no idea how to remove plugins. Could you assist me in that?
Creating a new user account for adobe? How and where do I do that?
Font Book is the built-in font manager, and it does not have an auto-activation plugin for ID, so that is not an issue. The link in my last post will tell you how to troubleshoot the fonts, in general.
You should aslo read http://helpx.adobe.com/x-productkb/global/error-licensing-stopped-mac- os.html. It's starting to sound like it might be a licensing problem...
To create a new account on the Mac:
Open Apple menu > System Preferences > Users & Groups. Click the Lock icon at the bottom left. You'll have to enter your administrative password. Click the + sign to add an account.
It looks like all my fonts are supported according to their endings. I took a few out of the font folders to check and restarted, no change. Messing around with the fonts is overwhelming to me, and I don't even know if I am doing it right.
I was reading this licensing link you sent me. The License Recovery Program is not doing anything when I try to run it. There is nothing that pops up after it says mounting. No steps. Why is that happening?
Nothing I am doing is working so far
I'll ping John and see if he has any ideas -- I'm out of my comfort zone here as a Windows guy.
Going through this thread:
I don't believe there should be any startup scripts installed by default in CS3, so these probably
It's probably not worth it, but you might go find line 387 of the listed script and post what it is. It's probably not going to help, but it is what would be the "normal diagnostic path" for an error like that.
I very much doubt this has much to do with fonts.
As for the crash report, gaaack, those CS3 crash reports are hard to read.
Cross-refererencing the first 4 frames by hand with the binaryImageSet section, we get:
0x1e388db0 Open Place.InDesignPlugin
That is...not helpful. It would suggest the problem relates to Opening or Placing something,
and it's probably an internal InDesign resource that it tries to open as part of the normal startup.
This is consistent with installation corruption though.
It won't actually take that long.
Thank you for your responses. I totally uninstalled and reinstalled all of CS3. Happily I got photoshop and illustrator to work again, and the serial number worked. However Indesign still has the same errors. I have installed and reinstalled indesign 3 times now, and thats not working.
"It's probably not worth it, but you might go find line 387 of the listed script and post what it is."
What is a listed script? Post in a forum?
What can I try next?
Is there no script name listed in that error? Perhaps in the titlebar?
The next step might be to uninstall again, then run the cleaner tool (CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3) before reinstalling. I'd suggest, too, that you start the Mac with extensions disabled (hold down the shift key while you start up) when you do the install.
Uninstall just indesign or the whole suite?
I ran the cleaner tool after the first 2 times i uninstalled indesign. Nothing changed. Not sure anything even happened....
So ur saying uninstall _________(whatever ur answer is). Shut down. Turn on while holding the shift key the entire time? And then reinstall _________?
I read something that you can only enter the serial # so many times before it stops working. Is that true? I do not want that to happen.
As far as I know, there's no way to run the cleaner without removing everything. While there is a "soft" limit of 3 activations, I don't think you are going to run into a problem reinstalling on the same hardware. If you do, there's a phone number you can call and get a reset after explaining the problem.