My illustrator CS6, for a reason i'm not able to locate, is not able to save files in an ai format. It stops answering and then finally quit.
It seems to happen when the file is containing other formates like jpeg, dwg, pdf, png etc. when i'm only drawing in illustrator it is able to save.
I have twice rebooted my system after trying every suggestions i could find online, like updating etc. It seems to fix the issue for a time, but then after some time it just stops functioning, I consider it a very bad solution to periodically reboot my system.
One clue i have is that it might be a conflict with the microsoft visual C++, because the error seems to appear after using comuter games which installs microsoft visual C++. But reinstalling either Illustrator ot microsft visual C++ don't solve the problem.
Finally it might be a problem with windows 7, but i can't see a way to fix it and it's works fine when my system is freshly rebooted.
Hope someone can give me a clue as how to solve this problem, because it's very frustrating.
Best Regards Christian.
Sorry for being vague, I was a bit frustrated myself with the lack of information from windows. But using your link I have found this information:
OS-navn Microsoft Windows 7 Home Premium
Version 6.1.7601 Service Pack 1 Build 7601
Anden OS-beskrivelse Ikke tilgængelig
OS-producent Microsoft Corporation
Systemmodel Aspire V3-571G
Systemtype x64-based PC
Processor Intel(R) Core(TM) i7-3610QM CPU @ 2.30GHz, 2301 Mhz, 4 Kerne(r), 8 Logisk(e) processor(er)
BIOS-version/dato Acer V1.07, 11-05-2012
Abstraktionslag for hardware Version = "6.1.7601.17514"
Tidszone Rom, normaltid
Installeret fysisk hukommelse (RAM) 8,00 GB
Fysisk hukommelse i alt 7,84 GB
Tilgængelig fysisk hukommelse 5,15 GB
Virtuel hukommelse i alt 15,7 GB
Tilgængelig virtuel hukommelse 12,5 GB
Plads til sidefil 7,84 GB
Navn på program med fejl: Illustrator.exe, version: 126.96.36.1992, tidsstempel: 0x4f6e45b7
Navn på modul med fejl: AGM.dll, version: 188.8.131.5222, tidsstempel: 0x4f5692e1
Forskydning med fejl 0x00000000002b05d2
Programmets starttidspunkt 0x01ce21dc775c6d3b
Programsti: C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\Illustrator.exe
Modulsti: C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\AGM.dll
It's in danish, but the problem seems to be the AGM.dll file
Seems I fixed the problem. I'm not sure how though. I reinstalled and updated, have done that before without effect, but maybe this time it worked. Other than that i removed som network printers and their drivers, that I installed on the school, as the time it stopped functioning and the times i have installed them seemed to be related. Maybe these drivers were affecting the AGM.dll file.
But Thank you for your response Mylenium, gave me some more information about what the issue could be.