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Photo Mail Error message

Mar 15, 2013 8:21 PM

When I am trying to use Photo Mail I get the error message "Elements 11 Organizer has stopped working" and the program crashes.

  • Currently Being Moderated
    Mar 20, 2013 12:52 AM   in reply to jzittle

    Try running Organizer in Compatibililty mode.


    - Quit Elements Organizer if already opened

    - Locate 'PhotoshopElementsOrganizer.exe' on your drive

    - Right click on file and select 'Properties'

    - Switch to 'Compatibility' tab

    - Select check box 'Run this program in compatibility mode for:'

    - Select 'Windows XP SP3'. Hit 'OK'

    - Launch Organizer and try Photomail workflow once again

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  • Currently Being Moderated
    Mar 20, 2013 8:13 AM   in reply to jzittle

    Please try running PhotoshopElementsOrganizer.exe with Admin rights.

    For this, right click on the exe >> Run as admin. You will find this exe at the location-

    C:\Program Files (x86)\Adobe\Elements 11 Organizer\ on 54 bit machine


    C:\Program Files\Adobe\Elements 11 Organizer on 32-bit machine



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  • Currently Being Moderated
    Mar 20, 2013 10:28 PM   in reply to jzittle

    Organizer 11 will play your .mts videos only if you have PRE11 since PRE provides it the necessary codecs to play these videos. IMO, PRE10 won't help in playing these videos in Organizer 11. You can get better advice on this issue if you post the same in Premiere Elements Forum. (




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