Adobe Community: Program freezes on "getting media" Elements 11

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1. andaleebfatima1,

Mar 17, 2013 11:09 PM in reply to Piawaj

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Seems like you have "watched folders". Any change to these folders is propogated to organizer catalog using Watched Folder service. You may turn this off by following steps-

1. Click File >> Watch Folders >> Remove any folders present in this dialog.

2. Close Organizer

3. Click on the windows start button and type services -> run this exe

You should see a dialog like-

Right click on Adobe Active File Monitor V10 >> Stop.

Let us know is resolves your issue.

Thanks

Andaleeb

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2. Piawaj,

Mar 19, 2013 2:06 AM in reply to andaleebfatima1

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Is watched folders accessed through the organizer program? I am unable

access any menu options in organizer.

Thanks

Regards

Barry Powell

Phone (08) 9961 3842 - During school term

Mobile: 041 999 88 20 - When in range

Pia Wadjarri Remote Community School,

RMB Via Yalgoo,

WA 6630

On Mon, Mar 18, 2013 at 2:09 PM, andaleebfatima1

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3. Andromeda14,

Mar 19, 2013 3:45 AM in reply to Piawaj

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'watch folder' functionality can be accessed through 'File->Watch folders' menu option. On doing so, a dialog will be opened. Uncheck the 'Watch folders and their sub-folders for new files' option as shown in attached snapshot (attached snapshot is for PSE10 but this dialog is same in PSE11 also).

Please let me know if you stuck somewhere.

~Andromeda

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4. andaleebfatima1,

Mar 19, 2013 6:46 AM in reply to Piawaj

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You need to check File menu in Organizer to see Watch folder functionaity.

Thanks

Andaleeb

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5. Piawaj,

Mar 21, 2013 2:33 AM in reply to andaleebfatima1

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The problem is I cannot access the file option.* Immediately* the Organizer

program starts up it goes straight to the dialogue box and the only option

is to click yes or no. The keyboard is dead to any other choice. I press

yes or no and then I am taken to the next dead end. The program is

unresponsive. I have to press stop and I am eventually taken out of the

program entirely. I have attached two photos of the screen. I could not

take a computer generated snapshot as the keyboard is dead - except to yes

or no...........!!!!!!

Regards

Barry Powell

Phone (08) 9961 3842 - During school term

Mobile: 041 999 88 20 - When in range

Pia Wadjarri Remote Community School,

RMB Via Yalgoo,

WA 6630

On Tue, Mar 19, 2013 at 9:46 PM, andaleebfatima1

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6. Andromeda14,

Mar 21, 2013 6:41 AM in reply to Piawaj

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Please refer to trouble shooting section of this blog: http://tinyurl.com/d95sbv6

Please revert if you still face the issue.

~Andromeda

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7. andaleebfatima1,

Mar 21, 2013 6:44 AM in reply to Piawaj

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Please stop the watch folder service as explained on this blog or in the replies above. You don't need to launch Organizer to stop this service. Also kill Adobe Photoshop File Agent if running in Task Manager and then launch Organizer.

Thanks

Andaleeb

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8. Piawaj,

Mar 22, 2013 6:25 PM in reply to andaleebfatima1

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Please be very specific about where I go to click "File", "Watch Folders".

When I start this process, I first click the "Abobe Photoshop" shortcut and

then I am presented with either "Photo Editor" or "Organizer". I then click

"Organizer", after that I am eventually forced to go either to the windows

task manager or "stop". Nothing else works. I cannot access the file menu.

Regards

Barry Powell

Phone (08) 9961 3842 - During school term

Mobile: 041 999 88 20 - When in range

Pia Wadjarri Remote Community School,

RMB Via Yalgoo,

WA 6630

On Thu, Mar 21, 2013 at 9:44 PM, andaleebfatima1

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9. Andromeda14,

Mar 23, 2013 2:10 AM in reply to Piawaj

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Hi Piawaj,

If your issue is related to watch folders, refer to the detailed steps mentioned on blog (link alreaady shared in my last reply) http://tinyurl.com/d95sbv6.

But if you are saying that Organizer is not launching/freezes on startup, please refer to Organizer section of the blog: http://tinyurl.com/afrvtk3

Please revert if I missed something.

~Andromeda

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10. Piawaj,

Mar 23, 2013 6:24 PM in reply to Andromeda14

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Thank you I will give it a go.

Regards

Barry Powell

Phone (08) 9961 3842 - During school term

Mobile: 041 999 88 20 - When in range

Pia Wadjarri Remote Community School,

RMB Via Yalgoo,

WA 6630

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11. Piawaj,

Mar 30, 2013 1:30 AM in reply to Andromeda14

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Hallo,

I have tried all the suggested solutions and am left with solution three

which I see will require some further input from your side. I hope this

matter is resolved soon as I am yet to have any use out of this product.

Regards

Piawaj

Regards

Barry Powell

Phone (08) 9961 3842 - During school term

Mobile: 041 999 88 20 - When in range

Pia Wadjarri Remote Community School,

RMB Via Yalgoo,

WA 6630

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Photoshop Elements

Program freezes on "getting media" Elements 11

Mar 16, 2013 8:03 PM

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