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RonUkrainetz
RonUkrainetz Calculating status...
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PSE 11 won't recognize scanner; running MAC OS 10.8. Suggestions?

Mar 18, 2013 7:55 AM

I have tried moving TWAIN.plugin, but to no avail. Tried to install old driver; won't install 'powerpc format'.

240 Views   6 Replies   Latest reply: RonUkrainetz, Mar 18, 2013 5:19 PM
 
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  • Barbara B.
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    1. Barbara B.,
    Mar 18, 2013 10:02 AM   in reply to RonUkrainetz
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    It sounds like your scanner is too old, or at least the driver is. Go to the manufacturer's website and check for a driver that's compatible with 10.8.

     
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  • RonUkrainetz
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    2. RonUkrainetz,
    Mar 18, 2013 10:20 AM   in reply to Barbara B.
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    Thanbks Barbara, but I have talked to the techs at Epson already. The only thing that seems to be missing is the TWAIN.plugin from Adobe. I was running PSCSII, but the TWAIN.plugin from that is not compatible with MACOS 10.8. Adobe says NOT to move any TWAIN.plugins from Optional folders to Support folders, but as I don't have TWAIN in either one, Where do I get TWAIN.plugin?

     
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  • Barbara B.
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    3. Barbara B.,
    Mar 18, 2013 2:02 PM   in reply to RonUkrainetz
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    I don't know who at adobe told you that, since that's the only way to make any scanner work in PSE on any platform. Just move the whole importmodules folder from Applications>Adobe Photoshop Elements 11>Support Files> optional plugins to Applications>Adobe Photoshop Elements 11>Support Files> plugins.

     

    However, if it's an older scanner this may still not work. Can you scan okay in Preview.app?

     
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  • RonUkrainetz
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    4. RonUkrainetz,
    Mar 18, 2013 2:21 PM   in reply to Barbara B.
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    Thanks Barbara. I had already moved that. Still the same. Some tech at Adobe named Max with a heavy Indian accent told me not to move any TWAIN plugins. I have the incident number here. They were of no help at all. I really don't want to get rid of the scanner as it scans up to 12kdpi with incredible consistency and accuracy to color. But it looks like I will have to do so. It does scan in Preview, but only up to 6.4kdpi.

     
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  • Barbara B.
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    5. Barbara B.,
    Mar 18, 2013 3:21 PM   in reply to RonUkrainetz
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    Well, it sounds like you would need to replace it for maximum compatibility with 10.8, and then what you get may not work in PSE unless it's TWAIN compatible (which is a dying technology), so I don't really have any bright suggestions for you. There are some third party scanner drivers, like vuescan, that might help (can't say for sure since I don't use any of them so can't test with PSE), but they cost about as much as a new scanner, so....

     
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  • RonUkrainetz
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    6. RonUkrainetz,
    Mar 18, 2013 5:19 PM   in reply to Barbara B.
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    Thank you Barbara. Your suggestions were just echo'd by my tech guy here. He also suggested Vuescan. Then, a new scanner.

     
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