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donpattillo Calculating status...

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Photoshop CS6 crashes after applying Liquify filter

Mar 18, 2013 3:54 PM

using trial version of cs6. after using liquify it crashes. computer is up to date and I hesitate to buy if i can not fix problem.

1244 Views 22 Replies Latest reply: Noel Carboni, Mar 21, 2013 7:50 PM

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1. Chris Cox,

Mar 18, 2013 4:29 PM in reply to donpattillo

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Did you download and install the updates?

What OS version? If Windows, you probably also want to update your video card driver.

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2. Rex Chang,

Mar 18, 2013 5:40 PM in reply to donpattillo

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crashes when you use windows XP,it will be Ok when change it into windows 7.

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3. Noel Carboni,

Mar 18, 2013 5:58 PM in reply to donpattillo

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What video card do you have?

ATI has been having hiccups lately in delivering display drivers that actually work with Photoshop. There are a couple of "golden" versions - Catalys 13.2 beta 7 (specifically), and Catalyst 12.8.

-Noel

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4. donpattillo,

Mar 18, 2013 7:05 PM in reply to Chris Cox

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my video card says its up to date. download and install updates from adobe?
windows 7 home premium i am running and its also up to date. when i call
adobe they will not help me because i just have free trial. But i hesitate
to buy cs6 if its not going to crash. any advice would be great. thx Don

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5. Curt Y,

Mar 18, 2013 7:09 PM in reply to donpattillo

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Type in Event Viewer in the search window of the OS. See if you can find Faulting Module listed. Report back.

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6. donpattillo,

Mar 18, 2013 7:41 PM in reply to Curt Y

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i did not see anything that said faulting module in the event viewer

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7. Curt Y,

Mar 18, 2013 7:45 PM in reply to donpattillo

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If it is crashing there must be entries in Event Viewer, look under applications. Look for warning icons in Bridge or elsewere.

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8. donpattillo,

Mar 18, 2013 7:50 PM in reply to Curt Y

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do i look in the log summary?

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9. donpattillo,

Mar 18, 2013 7:55 PM in reply to Chris Cox

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ok i found the error in event viewer. now what?

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10. Curt Y,

Mar 19, 2013 7:17 AM in reply to donpattillo

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And what was the error? We are not mind readers.

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11. donpattillo,

Mar 19, 2013 5:21 PM in reply to Curt Y

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this is what it says. does this help?
Log Name:      Application
Source:        Application Error
Date:          3/19/2013 5:12:57 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      MININT-6FJHOKR
Description:
Faulting application name: Photoshop.exe, version: 13.0.1.0, time stamp: 0x5022da9d
Faulting module name: atio6axx.dll, version: 6.14.10.9262, time stamp: 0x4b59af70
Exception code: 0xc0000005
Fault offset: 0x000000000081333c
Faulting process id: 0x14d0
Faulting application start time: 0x01ce24ff97cf62be
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe
Faulting module path: C:\Windows\system32\atio6axx.dll
Report Id: ea3996b5-90f2-11e2-ad97-14feb5a2e735
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-03-20T00:12:57.000000000Z" />
    <EventRecordID>24900</EventRecordID>
    <Channel>Application</Channel>
    <Computer>MININT-6FJHOKR</Computer>
    <Security />
</System>
<EventData>
    <Data>Photoshop.exe</Data>
    <Data>13.0.1.0</Data>
    <Data>5022da9d</Data>
    <Data>atio6axx.dll</Data>
    <Data>6.14.10.9262</Data>
    <Data>4b59af70</Data>
    <Data>c0000005</Data>
    <Data>000000000081333c</Data>
    <Data>14d0</Data>
    <Data>01ce24ff97cf62be</Data>
    <Data>C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe</Data>
    <Data>C:\Windows\system32\atio6axx.dll</Data>
    <Data>ea3996b5-90f2-11e2-ad97-14feb5a2e735</Data>
</EventData>
</Event>

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12. Curt Y,

Mar 19, 2013 5:30 PM in reply to donpattillo

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It says your video card driver is crashing Faulting module name: atio6axx.dll

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13. donpattillo,

Mar 19, 2013 5:39 PM in reply to Curt Y

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video card is, ATI mobility radeon HD 5470
is this not adequate?

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14. donpattillo,

Mar 19, 2013 5:49 PM in reply to donpattillo

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also when i go to update it says its up to date. any suggestions?

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15. Curt Y,

Mar 19, 2013 6:25 PM in reply to donpattillo

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That card is similar to what I have. It is on the low end for high end use. Has a passmark score of 235, mine 256. Around a 1000 is really good. But it probably depends on other factors as well. Does it have at least 512 mb of VRAM? Look in Help/system info.

Also, does it crash with any liquify action, or a rather large action?

How much RAM?

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16. donpattillo,

Mar 19, 2013 9:04 PM in reply to Curt Y

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2736 mb vram
4.0 gb ram
any action in liquify crashes it.

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17. Noel Carboni,

Mar 19, 2013 10:06 PM in reply to donpattillo

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donpattillo wrote:

also when i go to update it says its up to date. any suggestions?

Exactly what do you mean by "go to update it"? Keep in mind there isn't just one way to do that.

Please go into Help - System Info in Photoshop, copy everything there, and paste it into a reply here (redact the serial number info if you'd like).

16 posts and we still haven't determined what display driver you have.

-Noel

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18. Curt Y,

Mar 20, 2013 7:14 AM in reply to donpattillo

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donpattillo wrote:

2736 mb vram
4.0 gb ram
any action in liquify crashes it.
I would recheck the VRAM figure. With an ATI 5470 card it is more likely to be 256 mb. Best driver is 12.8.

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19. donpattillo,

Mar 21, 2013 8:01 AM in reply to Curt Y

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Checked vram again in thw directx diagnostic tool. It says approx total memory 2736 mb

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20. Noel Carboni,

Mar 21, 2013 3:51 PM in reply to donpattillo

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I believe you must have one of the "bad" versions of ATI drivers (e.g., 13.1), which misreports the VRAM.

I still need to try it myself, but early reports are that the latest 13.3 beta may work right in this regard. I do know that released version 12.8 works.

-Noel

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21. donpattillo,

Mar 21, 2013 7:19 PM in reply to Noel Carboni

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what is 13.3 beta and 12.8 ? do you think i need a new driver?

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22. Noel Carboni,

Mar 21, 2013 7:50 PM in reply to donpattillo

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Sorry, I should have said ATI Catalyst 12.8, etc. Yes, it seems likely you need a new display driver, since you reported the following up above:

>Faulting module path: C:\Windows\system32\atio6axx.dll (noting the "ati" in the filename).

Recent versions of AMD's ATI Catalyst drivers misreport the VRAM to Photoshop, and have been unstable for use with Photoshop. Generally speaking, as long as you don't actually try to USE more VRAM than you've actually got installed (by making the VRAM limit too large in the 3D preferences) it probably won't hurt anything.

I've been running all evening with Catalyst 13.3 beta 3 and that driver seems stable. I tested all the GPU-accelerated parts of Photoshop.

I suggest you go to AMD's web site and seek the driver that matches your hardware and OS (i.e., fill in the prompts to describe your setup). When you get to the driver download page, rather than downloading the latest release, look for the link to the beta driver down the page some. Ensure it's Catalyst 13.3 beta 3, and follow the prompts to download and install it.

-Noel

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