using trial version of cs6. after using liquify it crashes. computer is up to date and I hesitate to buy if i can not fix problem.
What video card do you have?
ATI has been having hiccups lately in delivering display drivers that actually work with Photoshop. There are a couple of "golden" versions - Catalys 13.2 beta 7 (specifically), and Catalyst 12.8.
my video card says its up to date. download and install updates from adobe?
windows 7 home premium i am running and its also up to date. when i call
adobe they will not help me because i just have free trial. But i hesitate
to buy cs6 if its not going to crash. any advice would be great. thx Don
this is what it says. does this help?
Log Name: Application
Source: Application Error
Date: 3/19/2013 5:12:57 PM
Event ID: 1000
Task Category: (100)
Faulting application name: Photoshop.exe, version: 188.8.131.52, time stamp: 0x5022da9d
Faulting module name: atio6axx.dll, version: 184.108.40.20662, time stamp: 0x4b59af70
Exception code: 0xc0000005
Fault offset: 0x000000000081333c
Faulting process id: 0x14d0
Faulting application start time: 0x01ce24ff97cf62be
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe
Faulting module path: C:\Windows\system32\atio6axx.dll
Report Id: ea3996b5-90f2-11e2-ad97-14feb5a2e735
<Provider Name="Application Error" />
<TimeCreated SystemTime="2013-03-20T00:12:57.000000000Z" />
<Data>C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe</Data>
That card is similar to what I have. It is on the low end for high end use. Has a passmark score of 235, mine 256. Around a 1000 is really good. But it probably depends on other factors as well. Does it have at least 512 mb of VRAM? Look in Help/system info.
Also, does it crash with any liquify action, or a rather large action?
How much RAM?
also when i go to update it says its up to date. any suggestions?
Exactly what do you mean by "go to update it"? Keep in mind there isn't just one way to do that.
Please go into Help - System Info in Photoshop, copy everything there, and paste it into a reply here (redact the serial number info if you'd like).
16 posts and we still haven't determined what display driver you have.
I believe you must have one of the "bad" versions of ATI drivers (e.g., 13.1), which misreports the VRAM.
I still need to try it myself, but early reports are that the latest 13.3 beta may work right in this regard. I do know that released version 12.8 works.
Sorry, I should have said ATI Catalyst 12.8, etc. Yes, it seems likely you need a new display driver, since you reported the following up above:
>Faulting module path: C:\Windows\system32\atio6axx.dll (noting the "ati" in the filename).
Recent versions of AMD's ATI Catalyst drivers misreport the VRAM to Photoshop, and have been unstable for use with Photoshop. Generally speaking, as long as you don't actually try to USE more VRAM than you've actually got installed (by making the VRAM limit too large in the 3D preferences) it probably won't hurt anything.
I've been running all evening with Catalyst 13.3 beta 3 and that driver seems stable. I tested all the GPU-accelerated parts of Photoshop.
I suggest you go to AMD's web site and seek the driver that matches your hardware and OS (i.e., fill in the prompts to describe your setup). When you get to the driver download page, rather than downloading the latest release, look for the link to the beta driver down the page some. Ensure it's Catalyst 13.3 beta 3, and follow the prompts to download and install it.
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