EVERY time I open Photoshop CS6 I get the damn "Help Improve Adobe's Products" box appearing. I've clicked 'Participate' and answered all the questions ... I've pressed 'Do Not Participate' ... many times !
The darn window still opens every time I open PS6 .... driving me nuts!!
PS ... on a Mac ... in Australia.
There must be a way of getting rid of it ...
AND ... further ... on one of my machines ... my Mac Air ... for a while Photoshop CS6 would HANG completely (spinning beach ball) when the "Help Improve Adobe's Products" window opened BUT with no text in the box ... yup ... CS6 hung when the box opened completely empty of text !!
Would not like that to happen whilst on an assignment 'on the road' !!!
Plaese advise !!! Thanks
In frustration decided to try the uninstall/reinstall route to see if that fixes this problem. Havn't yet spent any time on the reinstalled CS6 to know if it's a cure ... will let evryone know on here if it is not a fix.
Please close the application .
Delete the cache.db file in the following location .
Windows: System\Program Files\Common Files\Adobe\ Adobe PCD \cache\ ;
MAC: /Library/Application Support/Adobe/Adobe PCD/Cache/
Relauch the application and it should not pop up the same message again .
I have the same problem. Tried deleting the cache.db file, didn't work. Interestingly: Immediately after you launch Photoshop, if you hover the cursor over the place where the Help menu normally appears and click on it the moment it appears, it allows the "Help Adobe Improve..." message to fully open so that you can click "do not participate" and be allowed to use Photoshop without hanging. I have no idea why, but it works every time ... and if I don't click Help before the box appears, Photoshop hangs. Wish the damn box would go away ...