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Donald Roberts FH
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Is the Adobe ID I use when entering my serial number tied to my software?

Mar 19, 2013 10:55 AM

Related to the Adobe account it asks to login with, is this account tied to the installed product long term?  I ask because I do not want to embed my own ID and be forced to eternally support the machine every time it needs work.  I need to be able to set this up so anyone in our I.S. department can support the software, patch, etc.

 

I tried asking this of the chat support group but after hours and two transferred sessions, I ran out of time yesterday.  It sounds like you know what you're talking about, so I am hopeful that this is a better route to a real answer.

Branched from an earlier discussion.
 
Replies
  • Currently Being Moderated
    Mar 19, 2013 10:57 AM   in reply to Donald Roberts FH

    Branching this to a separate discussion.  If you have a retail license of Creative Suite 6 then the Adobe ID you used to sign in will also be used to register the software.  You may want to set up an Adobe ID which uses an e-mail address accessible by anyone who may need to contact support regarding the software.

     
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  • Currently Being Moderated
    Mar 19, 2013 12:39 PM   in reply to Donald Roberts FH

    Then the serial number is already tied to your organization.  Any Users which would need assistance would need to verify your organization's information.  The Adobe ID you used to Sign in will not affect the support which is available.

     
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