I have Technical Suite 3.5 installed and several RoboHelp projects linked to FrameMaker books.
The Frame books were created in FrameMaker 10. I then upgraded to Technical Suite 3.5, then later upgraded my FrameMaker to 11.
All was well, RoboHelp continued to update from the Frame book files.
Then last week my hard disk crashed. IT provided a new disk, installed the Technical Suite and FrameMaker 11, but now when I open the RoboHelp projects and try to update them, RoboHelp displays an error message that says "Adobe FrameMaker 10 is not installed. No FrameMaker documents can be updated."
When I try to relink the project to FrameMaker (File | Link), I get a similar message: "This operation cannot be completed without FrameMaker 10. Install FrameMaker 10 and try again."
How can I get RoboHelp to recognize my FrameMaker 11 installation, which it used to do prior to the crash and reinstallation?
When you upgraded to FM11, was that part of TCS or a standalone version?
There's a dll that links FM and RH that normally gets installed & registered. That's what adds the RH menu to FM and offers the linking function in RH.
I'd make sure that you've got TCS4 installed.
Okay, will upgrade if necessary, but...it worked fine before the hard disk crashed.
RoboHelp 9, installed as part of Technical Suite 3.5, linked to files created in FrameMaker 10, still able to update them after upgrading to FrameMaker 11.
Well, in retrospect it probably was not the wisest of decisions, but I had a need to be on Frame 11 in order to be compatible with a remote site. They don't use the Technical Suite, just FrameMaker. So I requested an upgrade to Frame 11.
But again, the Technical Suite seemed okay with the upgrade of a single component until now. There must be a way to get it back to a working state. I'm willing to concede that the shortest path to happiness may be an upgrade of the entire suite. But I'm in a time crunch---I need to update the files soon, for a product release. Disk crash was at an inopportune time.
In a crunch, I would go into your existing RH project, export the settings (the .isf file) & set up a brand spanking new RH project, import the settings.isf, and then import your FM content. Check the Conversion Settings to ensure that stuff is coming over the way you want and tweak as needed. Generate the help you need & you're done (for now).
We also cannot get Robohelp to recognize our FrameMaker installation.
We are using Robohelp 9 and Framemaker 11.
We are in the process of moving all of our Robohelp content to Framemaker, but our project team still needs CHM files for the next release or so. So we figured we could move our content to Frame 11, then import the Frame content into Robohelp when we needed to generate the CHM files.
The process works great when we use RH 10 and Frame 11, but we get the following error when we use RH 9:
"This operation cannot be completed without FrameMaker. Install FrameMaker and try again."
I have uninstalled and reinstalled Frame 11 and RH 9, but am still getting the same error. Buying a set of new Robohelp 10 licenses probably isn't an option.
Any other suggestions?
Unless you're using the TCS versions of RH and FM, they behave as if the other app didn't exist (i.e. you're missing the "secret sauce" that binds them).
Also, why are you back-pedalling to RH9 from RH10? RH9 was designed to work with FM10 in TCS3 and doesn't know that FM11 exists.
Interesting…that does get us past the error message, finally.
Okay, using RH9 and FM11:
Testing with MIF file: I might have done something wrong; I just skipped thru the formatting dialogs (they refer to Frame files), then got an error message saying "Import session failed. If this error continues please contact Technical Support." But something is being imported anyway. Hmmm…after over an hour, I just stopped the process.
Testing with PDF file: That option is definitely interesting, and I actually got some converted files! No TOC, but maybe this one's worth reading the docs! It's certainly worth further investigation. ;+)