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Jerry_F_at_RedSeal
Jerry_F_at_RedSeal
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How can I get RoboHelp to recognize my FrameMaker installation?

Mar 19, 2013 11:40 AM

I have Technical Suite 3.5 installed and several RoboHelp projects linked to FrameMaker books.

 

The Frame books were created in FrameMaker 10. I then upgraded to Technical Suite 3.5, then later upgraded my FrameMaker to 11.

 

All was well, RoboHelp continued to update from the Frame book files.

 

Then last week my hard disk crashed. IT provided a new disk, installed the Technical Suite and FrameMaker 11, but now when I open the RoboHelp projects and try to update them, RoboHelp displays an error message that says "Adobe FrameMaker 10 is not installed. No FrameMaker documents can be updated."

 

When I try to relink the project to FrameMaker (File | Link), I get a similar message:  "This operation cannot be completed without FrameMaker 10. Install FrameMaker 10 and try again."

 

How can I get RoboHelp to recognize my FrameMaker 11 installation, which it used to do prior to the crash and reinstallation?

 

Thanks.

 

Jerry

658 Views   7 Replies   Latest reply: Jeff_Coatsworth, Mar 19, 2013 2:16 PM
 
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  • Jeff_Coatsworth
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    1. Jeff_Coatsworth,
    Mar 19, 2013 12:19 PM   in reply to Jerry_F_at_RedSeal
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    When you upgraded to FM11, was that part of TCS or a standalone version?

     

    There's a dll that links FM and RH that normally gets installed & registered. That's what adds the RH menu to FM and offers the linking function in RH.

     

    I'd make sure that you've got TCS4 installed.

     
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  • Jerry_F_at_RedSeal
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    2. Jerry_F_at_RedSeal,
    Mar 19, 2013 1:24 PM   in reply to Jeff_Coatsworth
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    It was a standalone version of FrameMaker 11, but TCS seemed happy with it.

     
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  • Jeff_Coatsworth
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    3. Jeff_Coatsworth,
    Mar 19, 2013 1:28 PM   in reply to Jerry_F_at_RedSeal
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    Nope, that won't work - you need the TCS4 flavour of FM to make linking work. Without it, all you can do is import FM content into RH.

     
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  • Jerry_F_at_RedSeal
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    4. Jerry_F_at_RedSeal,
    Mar 19, 2013 1:43 PM   in reply to Jeff_Coatsworth
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    Okay, will upgrade if necessary, but...it worked fine before the hard disk crashed. 

     

    RoboHelp 9, installed as part of Technical Suite 3.5, linked to files created in FrameMaker 10, still able to update them after upgrading to FrameMaker 11.

     
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  • Jeff_Coatsworth
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    5. Jeff_Coatsworth,
    Mar 19, 2013 1:53 PM   in reply to Jerry_F_at_RedSeal
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    Just curious, but why would you have done a point upgrade of FM when you had the suite?

     
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  • Jerry_F_at_RedSeal
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    6. Jerry_F_at_RedSeal,
    Mar 19, 2013 2:05 PM   in reply to Jeff_Coatsworth
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    Well, in retrospect it probably was not the wisest of decisions, but I had a need to be on Frame 11 in order to be compatible with a remote site. They don't use the Technical Suite, just FrameMaker.  So I requested an upgrade to Frame 11. 

     

    But again, the Technical Suite seemed okay with the upgrade of a single component until now. There must be a way to get it back to a working state. I'm willing to concede that the shortest path to happiness may be an upgrade of the entire suite. But I'm in a time crunch---I need to update the files soon, for a product release.  Disk crash was at an inopportune time.

     
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  • Jeff_Coatsworth
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    7. Jeff_Coatsworth,
    Mar 19, 2013 2:16 PM   in reply to Jerry_F_at_RedSeal
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    In a crunch, I would go into your existing RH project, export the settings (the .isf file) & set up a brand spanking new RH project, import the settings.isf, and then import your FM content. Check the Conversion Settings to ensure that stuff is coming over the way you want and tweak as needed. Generate the help you need & you're done (for now).

     
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