Skip navigation
krazykat10
krazykat10
Currently Being Moderated

Install and setup problem with Acrobat XI pro

Mar 19, 2013 9:56 PM

I have downloaded the Acrobat XI Pro trial program, with no error messages. When I clisk on "setup.exe" the following error message appears, see screen shot :

"This patch package could not be opened. Verify that the patch package exixts and that you can access it, or contact the application vendor to verify that this is a valid Windose Installer patch package"

 

Setup error message(031913).jpg

How do I get setup to start?

1041 Views   13 Replies   Latest reply: krazykat10, Apr 1, 2013 12:39 PM
 
Replies
  • Mylenium
    Currently Being Moderated
    1. Mylenium,
    Mar 20, 2013 12:32 AM   in reply to krazykat10
    Report

    Nobody can know. you are not providing any system information. This error usualyl comes up due to security issues or virus scanners blocking stuff and not to point ot the obvious - launching from an alternate file manager instead of the native Explorer may add another level of complication....

     

    Mylenium

     
    |
    Mark as:
  • krazykat10
    Currently Being Moderated
    2. krazykat10,
    Mar 20, 2013 10:24 AM   in reply to Mylenium
    Report

    Mylenium,

     

    Thanks for the reminder.  Here is the information you requested. System is Dell laptop (Vostro 1500), using WIN XP PRO SP3.

    Same error message apperars when explictly statring setup.exe using Explorer & IE8, 8.0.6001 with all AV disabled.  I do have Adobe Reader XI installed (with no problem), but would not expect a conflict with Acrobat XI install.

    Any record of this error message while trying to install Acrobat XI Pro?

     

    Thanks,

     
    |
    Mark as:
  • Jeff A Wright
    Currently Being Moderated
    3. Jeff A Wright,
    Mar 20, 2013 2:56 PM   in reply to krazykat10
    Report

    Moving this discussion to the Acrobat Installation & Update issues.  Have you tried downloading a fresh copy of the install files?  Did you utilize the Adobe Download Assistant to download the Acrobat XI Professional trial?

     
    |
    Mark as:
  • LeoAdobeX
    Currently Being Moderated
    4. LeoAdobeX,
    Mar 20, 2013 3:31 PM   in reply to krazykat10
    Report

    Can you try moving Installer files into folder\path that does not have spaces?

    If it does not help, please provide the content of the Setup.ini file and MSI log file after failed installation (google for how to enable MSI logging and find the log)

     
    |
    Mark as:
  • krazykat10
    Currently Being Moderated
    5. krazykat10,
    Mar 20, 2013 9:41 PM   in reply to LeoAdobeX
    Report

    @Jeff -- Yes I did use theDownload assistant.  Down load completed and assistant started the insall.  Received the error message and install terminated. Searched for and found the install folder and have tried install by clicking on"setup.exe".  Have not tried a fresh download, did the MSI logging, see next reply.

     

    @LeoAdobeX -- I renamed the file\folder path and eliminated all spaces. Clicked setup.exe and received same error message.

    Enabled MSI logging and tried setup.exe, received same error message. Have posted 2 most recent MSI files and the setup.ini file. Here are the links:

     

    https://workspaces.acrobat.com/?d=SxkkNEXK*bJLZnkDjFdWiQ

    https://workspaces.acrobat.com/?d=Mdt6KyNSpBViV3h2ZC2pUg

    https://workspaces.acrobat.com/?d=AOxVXVIBozy1XrFDwzljoQ

     

    Thanks for your help. Will stand by,

     
    |
    Mark as:
  • Bill@VT
    Currently Being Moderated
    6. Bill@VT,
    Mar 20, 2013 9:55 PM   in reply to krazykat10
    Report

    Is the system a 32-bit system? Did you log in as the administrator?

     
    |
    Mark as:
  • LeoAdobeX
    Currently Being Moderated
    7. LeoAdobeX,
    Mar 20, 2013 10:36 PM   in reply to krazykat10
    Report

    Hi,

    Setup.ini file looks fine - no references to any Patches (.msp files)

    The MSI logs are not complete, but most importantly they are from Microsoft Office installation.

     

    Did you enable all switches for MSI logging?

    Can you make sure that you provide the log from Acrobat installation and  log starts with something like:

    === Verbose logging started: 3/20/2013  22:23:15  Build type: SHIP UNICODE 5.00.7601.00  Calling process: C:\Windows\System32\msiexec.exe ===
    .....

    MSI (c) (CC:74) [22:23:15:789]: ******* RunEngine:
               ******* Product: C:\Users\......\AcroPro.msi

     

    Without proper log file it would be hard to get to the bottom of the issue.

     
    |
    Mark as:
  • krazykat10
    Currently Being Moderated
    8. krazykat10,
    Mar 21, 2013 3:05 PM   in reply to LeoAdobeX
    Report

    @LeoAdobeX,

     

    Sorry for posting the wrong logs. Having a problem with msi logging. Followed the KB314852 (a second time). I believe mis logging is working.  Side question about msi logging,  KB314852 and enableing using Group Policy. Step 3 of KB gives a path to "Windows Installer".When I follow the path there is no "Windows Installer" item listed and I have been unable to find a way to make the "Windows installer" item appear.  Suggestions?

     

    Here, again, are 2 links to msi files. I believe they are from calling the AcroPro.msi. but theMSI828b3.LOG was the only one I could find containing the word "Acro"

     

    Here are the links:

    https://workspaces.acrobat.com/?d=7oGiiezFhzQTPZcPBpwyhA

    https://workspaces.acrobat.com/?d=1CO62hIc-0Nu9R64qTr1iA

     

    Thanks, will stand by

     
    |
    Mark as:
  • LeoAdobeX
    Currently Being Moderated
    9. LeoAdobeX,
    Mar 21, 2013 4:32 PM   in reply to krazykat10
    Report

    The second link has proper log.

     

    As I suspected, you already had this Acrobat installed and updated by the Acrobat Updater.

     

    The log shows original installation source as-

    D:\DUtilities\Adobe Acrobat XI Pro 11_0 (031113)\Setup

     

    and registered Update as-

    MSI (c) (E4:74) [14:54:21:703]: SOURCEMGMT: Attempting to use LastUsedSource from source list.

    MSI (c) (E4:74) [14:54:21:703]: SOURCEMGMT: Trying source C:\Documents and Settings\All Users.WINDOWS2\Application Data\Adobe\ARM\Acrobat_11.0.01\.

    MSI (c) (E4:74) [14:54:21:734]: Note: 1: 2203 2: C:\Documents and Settings\All Users.WINDOWS2\Application Data\Adobe\ARM\Acrobat_11.0.01\AcrobatSecUpd11002.msp 3:

    MSI (c) (E4:74) [14:54:21:734]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.

     

    AcrobatSecUpd11002.msp is no longer accessible by the Windows Installer Engine, which causes the error.

     

    You can try to cleanup existing installation using Adobe Cleaner tool - it was suggested by the Users on Adobe Reader forum many times recently, I do not have the exact link.

    After cleanup, try to install from the new source you have.

     

    Good luck

     
    |
    Mark as:
  • Bill@VT
    Currently Being Moderated
    10. Bill@VT,
    Mar 22, 2013 8:34 AM   in reply to LeoAdobeX
    Report

    The cleanup utility is at http://labs.adobe.com/downloads/acrobatcleaner.html. This is not an update issue, but cleans Acrobat out of the registry, so be careful. If the installation has failed, this may be useful. Also remove any Acrobat folder created in the Program Files. When your try to install again, be sure to log in as the administrator and turn off anti-virus.

     
    |
    Mark as:
  • krazykat10
    Currently Being Moderated
    11. krazykat10,
    Mar 25, 2013 5:33 PM   in reply to Bill@VT
    Report

    @Bill@VT & LeoAdobeX

     

    Thanks for the information and link to the cleanup. Will take a look and report later this week.

     
    |
    Mark as:
  • Bill@VT
    Currently Being Moderated
    12. Bill@VT,
    Mar 26, 2013 11:28 AM   in reply to krazykat10
    Report

    Often a repair will do the job and saves the headache of all the uninstall, clean, reinstall, update cycle.

     
    |
    Mark as:
  • krazykat10
    Currently Being Moderated
    13. krazykat10,
    Apr 1, 2013 12:39 PM   in reply to Bill@VT
    Report

    Bill@VT  & LeoAdobeX,

     

    An update:  Had tried the repair with no success. Ran the "cleaner"; cleaner analysis said it found a Acrobat install (partial, failed ??) that did not show up on ADD/Remove programs. Let the cleaner do the cleaning, with no apparent ill affects to other programs (you never are quite shure of what might happen). Next time I ran setup there were no errors and trial installed. So, a big THANKS to both of you for your help. That closes this problem.

     
    |
    Mark as:
Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points