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Install and setup problem with Acrobat XI pro

Mar 19, 2013 9:56 PM

I have downloaded the Acrobat XI Pro trial program, with no error messages. When I clisk on "setup.exe" the following error message appears, see screen shot :

"This patch package could not be opened. Verify that the patch package exixts and that you can access it, or contact the application vendor to verify that this is a valid Windose Installer patch package"

 

Setup error message(031913).jpg

How do I get setup to start?

 
Replies
  • Currently Being Moderated
    Mar 20, 2013 12:32 AM   in reply to krazykat10

    Nobody can know. you are not providing any system information. This error usualyl comes up due to security issues or virus scanners blocking stuff and not to point ot the obvious - launching from an alternate file manager instead of the native Explorer may add another level of complication....

     

    Mylenium

     
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  • Currently Being Moderated
    Mar 20, 2013 2:56 PM   in reply to krazykat10

    Moving this discussion to the Acrobat Installation & Update issues.  Have you tried downloading a fresh copy of the install files?  Did you utilize the Adobe Download Assistant to download the Acrobat XI Professional trial?

     
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  • Currently Being Moderated
    Mar 20, 2013 3:31 PM   in reply to krazykat10

    Can you try moving Installer files into folder\path that does not have spaces?

    If it does not help, please provide the content of the Setup.ini file and MSI log file after failed installation (google for how to enable MSI logging and find the log)

     
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  • Currently Being Moderated
    Mar 20, 2013 9:55 PM   in reply to krazykat10

    Is the system a 32-bit system? Did you log in as the administrator?

     
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  • Currently Being Moderated
    Mar 20, 2013 10:36 PM   in reply to krazykat10

    Hi,

    Setup.ini file looks fine - no references to any Patches (.msp files)

    The MSI logs are not complete, but most importantly they are from Microsoft Office installation.

     

    Did you enable all switches for MSI logging?

    Can you make sure that you provide the log from Acrobat installation and  log starts with something like:

    === Verbose logging started: 3/20/2013  22:23:15  Build type: SHIP UNICODE 5.00.7601.00  Calling process: C:\Windows\System32\msiexec.exe ===
    .....

    MSI (c) (CC:74) [22:23:15:789]: ******* RunEngine:
               ******* Product: C:\Users\......\AcroPro.msi

     

    Without proper log file it would be hard to get to the bottom of the issue.

     
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  • Currently Being Moderated
    Mar 21, 2013 4:32 PM   in reply to krazykat10

    The second link has proper log.

     

    As I suspected, you already had this Acrobat installed and updated by the Acrobat Updater.

     

    The log shows original installation source as-

    D:\DUtilities\Adobe Acrobat XI Pro 11_0 (031113)\Setup

     

    and registered Update as-

    MSI (c) (E4:74) [14:54:21:703]: SOURCEMGMT: Attempting to use LastUsedSource from source list.

    MSI (c) (E4:74) [14:54:21:703]: SOURCEMGMT: Trying source C:\Documents and Settings\All Users.WINDOWS2\Application Data\Adobe\ARM\Acrobat_11.0.01\.

    MSI (c) (E4:74) [14:54:21:734]: Note: 1: 2203 2: C:\Documents and Settings\All Users.WINDOWS2\Application Data\Adobe\ARM\Acrobat_11.0.01\AcrobatSecUpd11002.msp 3:

    MSI (c) (E4:74) [14:54:21:734]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.

     

    AcrobatSecUpd11002.msp is no longer accessible by the Windows Installer Engine, which causes the error.

     

    You can try to cleanup existing installation using Adobe Cleaner tool - it was suggested by the Users on Adobe Reader forum many times recently, I do not have the exact link.

    After cleanup, try to install from the new source you have.

     

    Good luck

     
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  • Currently Being Moderated
    Mar 22, 2013 8:34 AM   in reply to LeoAdobeX

    The cleanup utility is at http://labs.adobe.com/downloads/acrobatcleaner.html. This is not an update issue, but cleans Acrobat out of the registry, so be careful. If the installation has failed, this may be useful. Also remove any Acrobat folder created in the Program Files. When your try to install again, be sure to log in as the administrator and turn off anti-virus.

     
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  • Currently Being Moderated
    Mar 26, 2013 11:28 AM   in reply to krazykat10

    Often a repair will do the job and saves the headache of all the uninstall, clean, reinstall, update cycle.

     
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