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mabailey44
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my 64Bit Adobe CS6 hangs when loading a file

Mar 22, 2013 9:33 AM

Tags: #crash_on_file_open

My Windows 7 Adobe CS6 v13.0.1 x64 hangs when loading a file. However the CS6 v13.0.1 x32 application runs correctly. Do I need to re-install Adobe CS6 Upgarde?

 
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  • Currently Being Moderated
    Mar 21, 2013 9:55 AM   in reply to mabailey44

    Hi there! Because the forum you originally posted in is for beginners trying to learn the basics of Photoshop, I moved your question to the Photoshop General Discussion forum, where you'll get more specialized help.

     

    To help others help you, please read through this article and provide any additional relevant details.

     
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  • Currently Being Moderated
    Mar 21, 2013 11:20 AM   in reply to mabailey44

    Your title says crash, but the body says hang:  which is it?  Those are very different behaviors.

     

    And when exactly does it crash or hang?  While selecting the file in the open dialog, after the file is opened and should be displaying, or during the file read?

     
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  • Currently Being Moderated
    Mar 22, 2013 9:33 AM   in reply to mabailey44

    Have you downloaded and installed the updates for Photoshop?

    Have you updated your video card driver (bugs in drivers caused a hang in gpu_sniffer.exe, that would then hang the open dialog) from the GPU maker's website?

     
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