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jerrys789
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error code U44M1P2001

Mar 21, 2013 11:19 AM

When installing Elements update 11 installation failed.  Several installation attempts resulted in the same error code U44M1P2001.  What is the problem and how can I complete the installation.

 
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  • kglad
    72,340 posts
    Jul 21, 2002
    Currently Being Moderated
    Mar 21, 2013 12:58 PM   in reply to jerrys789

    attach a screenshot of the error.

     
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  • Currently Being Moderated
    Mar 21, 2013 1:34 PM   in reply to jerrys789

    I would suggest to you update Adobe Application manager from

     

    Windows : http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773

    MAC: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774

     

    then try to install the update if still you are not able to update software and getting same error then uninstall all the Adobe software selecting remove prefernces.

     

    After uninstalling the software Delete the below mentioned folders manually.

     

    On Windows Machine

    %temp%

    C:\Program Files\Adobe

    C:\Program Files\Common Files\Adobe

    C:\Program Files\Common Files\Macrovision Shared

    C:\Program Files (x86)\Adobe

    C:\Program Files (x86)\Common Files\Adobe

    C:\Program Files (x86)\Common Files\Macrovision Shared

    C:\ProgramData\Adobe

    C:\ProgramData\FLEXnet

    C:\Users\<user_name>\AppData\Roaming\Adobe

    C:\Users\<user_name>\AppData\Roaming\com.adobe (All com.adobe files)

    C:\Users\<user_name>\AppData\Local\Adobe

    C:\Users\<user_name>\AppData\LocalLow\Adobe

     

    On Mac Machine

     

    /Applications/Adobe

    /Applications/Utilities/Adobe

    /Library/Application Support/Adobe

    /Library/Application Support/FLEXnet Publisher/

    /Library/Preferences/com.adobe (All com.adobe files)

    /Library/Preferences/FLEXnet Publisher/

    /Users/[user]/Library/Application Support/Adobe

    /Users/[user]/Library/Preferences/Adobe

    /Users/[user]/Library/Preferences/com.adobe (All com.adobe files)

     

    After delete these folder restart the computer then try to install the software and try to update the software.

     

    regards,

    Jatin Dembla

     
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