Hello my company purchased the Futura font family for me. InDesign CS6 ( and also Illustrator) is not seeing this font. I have put the font in my program files>common files>adobe>fonts and also in the windows font folder. If I open a file that someone else created with Futura the font is pink and I have to go and replace it. If I create a new file and use Futura, save it and then reopen it ID can see the font and it’s not pink. Why are some files able to see the font and others can not? This font was not already installed on my computer prior to the purchase. Does anyone know how I can get ID and AI to see this font so I do not have to continually find and replace my font? Thanks in advance for any help.
It's certainly an older version, and if the file originated on a Mac the odds are good it's a Mac format version that would be useless on Windows anyway. This is just "one of those things" we all learn to live with.
Just install the font you havin in Windows normally and remove it from the Adobe font folder -- it's not doing anything useful there and you might as well have acess to it in all your programs -- and replace the old version as it comes up. This is eventually a self-curing problem when you've replaced them all.