I have been unable to launch Adobe Premiere Pro since installing it with the error message "Adobe Premiere Pro could not find any capable video play modules. Please update your video display drivers and start again"
Here are my specs:
Lenovo Ideapad U400
Windows 7 (64bit)
Intel i5 2.5 ghz processor
AMD Radeon 6470M graphics card
The only occasion during which I have successfully launched Premiere Pro was after reverting to the default graphics card on my computer and uninstalling AMD Radeon, otherwise, I have tried to change Premiere Pro to run on High-Performance on Catalyst Control Center to no avail, I do not wish to revert to the Standard Graphics Card as it slows down my computers performance one hell of a lot, neither do I wish to have to constantly uninstall and reinstall my AMD Radeon Graphics Card when I use Premiere Pro. Thank you for your time.
Try disabling your on-board Intel graphics adapter via the BIOS, or disabling it in Windows Device Manager. Pr likely will not run on your system with both graphics adapters enabled. It wasn't designed to do that. You've already seen that by disabling the Radeon.
EDIT: More info here:
I tried disabling both graphic cards (Radeon and Intel) one at a time, however, doing that only caused my computer display to shrink to a much lower resolution, I did this through the Device Manager as I don't know how to use BIOS, I could try if you would please tell me how.
Update the AMD driver from the AMD web site. It should have no problems going to the native resolution of your screen. If it still won't after the update, get in touch with AMD and find out what's up.
But do leave the Intel graphics off.
Can't seem to find the correct driver to update, the identification tool at (http://support.amd.com/us/gpudownload/Pages/index.aspx) they provide just gives this error:
The version of your graphics adapter is not supported.
Please contact your notebook manufacturer for a driver update
I would try to access lenovo support when their maintenance is over, however updating my driver, I have tried before, but to no avail
- with Intel (R) HD Graphics Card disabled, Catalyst Control Center reports that no AMD Graphic card is installed
- using Device Manager under Control Panel, AMD Radeon 6470M was verified to be up-to-date
- Premiere Pro works so long as I disable the Intel card before launch, however, I re-enable it upon startup to get rid of the 800x600 resolution
- AMD Mobility Radeon Driver Verification Tool is unable to verify and update my driver, refers me to lenovo to update it.
- My graphics card is up-to-date as verified by lenovo
- Intel (R) HD Graphics Card now up-to-date
- Display currently mainly using Intel (R) HD Graphics Card (Possibly why it caps resolution at 1024x768 when disabled) I'm not sure how to switch the main Graphics Card used, Catalyst Control Center doesn't seem to have the option.
- when disabled, computer reverts to vgasave instead of Radeon
- Disabling Radeon does nothing to existing display
- After updating my Intel card, Catalyst Control Center reported CCC was not supported by the current display adapter
- CCC worked after rolling back Intel card
From what I infer, I believe the problem to root from my intel card being the main card used, if there is anyway to switch my radeon card to the default instead of the Intel card, do tell me, I believe this may solve the problem, I apologise for troubling you guys, and I'm starting to feel that I shouldn't be troubling Adobe with my problem with AMD, this discussion is probably really out of place but I hope it will help out others with a similar problem.
if there is anyway to switch my radeon card to the default instead of the Intel card, do tell me,
Turn off the Intel in the BIOS. If there are any problems after doing that, get in touch with AMD or Lenovo.