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bill at enchanted river i
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I purchased photoshop cs6 in dec 2012 and loaded my cs3 but upgrade won't work

Mar 22, 2013 10:08 AM

trying to upgrade my cs3 photoshop with cs6 i baught in dec 2012 on my new computer. come up with dialog error "this serial number is not a qualifiying number" Can you help?

 
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  • kglad
    72,235 posts
    Jul 21, 2002
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    Mar 22, 2013 10:41 AM   in reply to bill at enchanted river i

    i don't see an upgrade path from cs3 to cs6.  are you sure there was one in dec 2012? 

     

    if yes, contact adobe support:  www.adobe.com/support/chat/ivrchat.html

     
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    Mar 22, 2013 11:37 AM   in reply to kglad

    Following the premature announcement in 2011 of the "one version back" upgrade policy in the forthcoming CS6 cycle, CS3 and CS4 owners (who were still relying on the traditional "3 versions back" policy) would have been suddenly stuck without warning with non-upgradeable software.

     

    Adobe made a one-off concession last year that CS3 and CS4 would both be eligible for an upgrade to CS6 until Dec 31, 2012. No more upgrades for them after that date.

     

    Since Jan 1, 2013 only CS5/CS5.5 have been eligible to upgrade to CS6.

     

    As you say, serial number issues can only be fixed by contacting Adobe directly.

     
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    Mar 22, 2013 11:58 AM   in reply to bill at enchanted river i

    Not exactly.

     

    These are user-to-user forums hosted on servers owned and run by Adobe. We're all Adobe customers just like you, sharing our combined knowledge of Adobe products with each other.

     

    Occasionally Adobe staffers will join the conversation but there's no guarantee of that.

     

    As fellow users, we can help with using the software but not with serial numbers.

     

    For serial number issues, contact Adobe directly via chat

    http://www.adobe.com/support/chat/ivrchat.html

     
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