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Can't type in a text box or text callout box

Mar 23, 2013 9:22 AM

I'm using Windows 7, IE 9.0.8112.16421, and Acrobat version 10.1.6. I am working in a priorietary platform for reviewing material and I can use all of the commenting tools and can create a text box and a text callout box, but I cannot type in them. My text box and text callout box work just fine with every other program that I use on my system. But this requires using Acrobat and its tools within their platform and I cannot type in those two boxes in that situation. Their first suggestion was it was an Acrobat problem. We have repaired and reinstalled several times to no avail. They then said to be sure Acrobat Reader was not installed (and it wasn't). I've cleared history. Their online reviewing system requires a specific Java script in a specific place -- we've installed, deleted, reinstalled, etc. and it still doesn't work.


I've used this platform on another computer and it works fine. I got a new computer in February with a new CS, and the problem is occurring on only this new system. And only when I am using Acrobat in their platform.


Would anyone have any suggestions what I might try? They said they had one report of a person having the same problem, but they had Reader installed.



  • Currently Being Moderated
    Mar 27, 2013 2:38 PM   in reply to KatSad

    As one who has a tendency to miss some easy items myself (as seen by my request for help earlier today :-)), I thought I'd ask...


    Are you trying to click the text box itself and are not getting the chance to type in it? If so, have you tried typing directly in the Comments List?

    1. In the Comments List, click the entry for the text box. (This should select the box.)
    2. In the entry in the Comments List, click just below the comment header info ("Page n  mm/dd/yyyy hh:mm:ss PM"). If you're lucky, the text field will appear (white box) and you can type your note in there.
    3. When finished, click outside of that entry. The entry is saved and the text appears in the text box.


    This is all dependent on the item actually being a text box, not a rectangle :-)

    (If it's a text box, the icon in the top corner of the entry in the Comments List will have a 'T' inside of it.)

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