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S71
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Failure to open

Mar 23, 2013 11:40 AM

I've had Elements 6 for years. Suddenly it won't open. I have the original disc but it won't reinstall - it says "insert disc1" but I've always only had the single disc.

 
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  • Currently Being Moderated
    Mar 24, 2013 10:52 PM   in reply to S71

    Hi,

     

    Please try couple of probable solutions as mentioned below:

     

    Solution 1:

    1. Close Elements.

    2. Launch the Photoshop Elements Welcome Screen and hold down ctrl + alt + shift as you click Editor.

    3. Continue to hold the keys until you see a message box asking if you want to delete Photoshop Elements settings file; click Yes. Elements will open with default preferences.

     

    Solution 2: In case any network printer is attached try to launch without network or printer uninstall or make different printer as default.

     

    Solution 3: Try launching with anti-virus off or removing PSE from conflicting list.

     

    Solution 4:

     

    On the drive on which you have installed PSE,on my machine it is on C:

       

    Go  to C:\Program Files\Adobe\Photoshop Elements  6\Locales\<locale>\Plug-Ins\Import-Exportand you will find twain  plug-in. Remove that plug-in from that location and copy it somewhere  else.

       

    Now launch PSE and check if it works.

       

    For related post for Twain please see

     

    this:http://forums.adobe.com/message/2954743#2954743

     

    Thanks,

    Garry

     
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