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genesmachine
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Prel 11 won't run after installing it

Mar 23, 2013 3:42 PM

installed Pre elements 11 and there is the desktop icon but double clicking it or right click and pointing to open it still won't run. tried running it from the start menu (PC) and even from the adobe elements folder on the C drive..

nada...

no error messages while installing..

Win7 64 bit  i5CPU etc.. can run pre el 10 no problem

also the trial version of photoshop el will run but not pre el ....

 
Replies
  • Currently Being Moderated
    Mar 23, 2013 3:46 PM   in reply to genesmachine

    What is the make and model of your video card?

    What is the installed version of the video driver?

    Is that the latest version on the mfgr's. Web site?

     

    The video driver, that PrE must interface more closely with, than PSE, is probably the biggest cause of failure to launch.

     

    Do you have any VST's, say from audio-editing programs, installed?

     

    Good luck, and please let us know a bit more.

     

    Hunt

     
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  • Currently Being Moderated
    Mar 24, 2013 7:38 AM   in reply to genesmachine

    For more details on video/display drivers, see this article: http://forums.adobe.com/thread/948651?tstart=0

     

    Be sure to see the link to the FAQ Entry on the BadDrivers.TXT file, in that article - very important.

     

    As you have found, your OS will be about 6 mos. out of date, regarding video/display drivers, and the same is true for about all driver update utilities. You did the correct thing by going to the nVidia Web site, and you should not have issues, when you remove that BadDrivers.TXT file.

     

    Good luck,

     

    Hunt

     

    PS - This article goes into more detail on VST's: http://forums.adobe.com/message/3077222#3077222

     
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  • Currently Being Moderated
    Mar 24, 2013 7:39 AM   in reply to genesmachine

    If the BadDrivers.TXT file has been Deleted, and PrE still does not launch, I'd look over this article on the program hanging, or crashing: http://forums.adobe.com/thread/792580?tstart=0

     

    Good luck,

     

    Hunt

     
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  • Currently Being Moderated
    Mar 24, 2013 3:01 PM   in reply to genesmachine

    Adobe does have a tech support.  Once I read a post where Adobe support connected to a customer's computer remotely and fixed it.

     

    I have not ever delt with Adobe support myself, but you might try starting here:

     

    http://helpx.adobe.com/contact.html

     

    Or, http://helpx.adobe.com/support.html

     

    Good luck!

     

    Bill S

     
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  • Currently Being Moderated
    Apr 1, 2013 1:12 PM   in reply to genesmachine

    First, great news!

     

    Second, thank you for telling us some of the details on what fixed things.

     

    There are several threads on msvcr80.dll, so there are other cases. Most of those, IIRC, did get error messages though.

     

    Good luck, and thank you,

     

    Hunt

     
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  • Currently Being Moderated
    Apr 1, 2013 3:19 PM   in reply to genesmachine

    genesmachine wrote:

     

    well .....

    .... whohoo..

     

    x2

     

    It is flatering and rewarding when someone you don't know accepts adivice.  Thank you for reporting back so that I would know it worked.

     

    Bills

     
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  • Currently Being Moderated
    Apr 1, 2013 4:03 PM   in reply to genesmachine

    It was not Adobe software, but a few years ago I had something that would not work on my PC.  After trying everything, I appealed to customer support through a "chat".  A very qualified woman in India took over my computer on my desk near Seattle!   I watched it get fixed in amazement. 

     
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