I just installed InDesign cs6 but when I launch it I get the error message "Adobe InDesign cs6 has stopped working". I have looked at other similar questions on the Forum but the responses are too technical for me. Any suggestions woul dbe appreciated.
Start by telling us about your system. Windows or Mac? Are you logged in with an administrator account, or a limited account?
Have you run the 8.0.1 update for InDesign?
The unfortunate truth is that this is probably going to involve doing some stuff that requires a bit of technical knowledge. If you don't understand, yourself, you should try to find someone local who can assist you.
Thanks Peter. I looked at the logs and they show:
Faulting application name: InDesign.exe, version: 184.108.40.2066, time stamp: 0x50335e39
Faulting module name: MSVCR100.dll, version: 10.0.40219.1, time stamp: 0x4d5f0c22
Exception code: 0x40000015
Fault offset: 0x0008d6fd
Faulting process id: 0xd84
Faulting application start time: 0x01ce2880bee1a1cc
Faulting application path: C:\Program Files (x86)\Adobe\Adobe InDesign CS6\InDesign.exe
Faulting module path: C:\Windows\system32\MSVCR100.dll
Report Id: 01b520d5-9474-11e2-81d1-6805ca01eb14
I am running Windows 7 and am logged in as a system administrator. Update 8.0.1 has been installed without any affect.
Funnily though, I updated Lightroom 4.3 and Photoshop PS 12.1 and InDesign no longer stops at the page where I choose whether to open a book but takes me one step beyond that to the first data entry page before freezing.
InDesign no longer stops at the page where I choose whether to open a book but takes me one step beyond that to the first data entry page before freezing.
I'm not sure waht you mean by "first data entry page."
Don't know what was supposed to come after the colon. TO show a screen capture you need to use the camera icon onthe web page, like this:
The error information you gave earlier indicates a problem in the MSVCR100.dll file. This is a dynamic library file provided by Microsoft to handle calls to the OS to perform file-related tasks. It's possible this file has become damaged. It's possible to reinstall this file by downloading it from Microsoft, but for the technically challenged it may turn out to be easier to reinstall ID. Try running the installer again and see if it offers you the option to "Repair" the current installation.