Skip navigation
Currently Being Moderated

Photoshop won't let me "Use Graphics Processor"

Mar 24, 2013 1:42 PM

Photoshop CS6 says it has detected an error in the graphice driver, but I can't find any errors. I have reinstalled several versions of the display driver--no change. The graphics card is NVIDIA GTX 550Ti.

 
Replies
  • Noel Carboni
    23,526 posts
    Dec 23, 2006
    Currently Being Moderated
    Mar 24, 2013 3:38 PM   in reply to dyett1133

    Usually it's a display driver problem, but it's possible you have a system problem such as extra driver software installed that's interfering with the current driver, or perhaps even a problem in the Photoshop preferences.

     

    Possibly the best next step would be for you to choose Help - System Info from the Photoshop menus, and post the information here.

     

    Has it ever worked for you on that system?

     

    -Noel

     
    |
    Mark as:
  • Currently Being Moderated
    Mar 24, 2013 6:05 PM   in reply to dyett1133

    Also, though nVidia drivers normally install directly, overwriting the older version, check for installation directions. One driver version for my Quadro required that I make some setting changes in my nVidia Console, prior to the new driver installation.

     

    You mention installing several versions. Do you mean that you plugged in your card's model and your OS, and had several choices, or that you tried drivers for several OS's, or card models? nVidia and also AMD/ATI (at least in the past), also had driver, that were specific to some programs, like AutoCAD. Unless you need those for the specific program, they will likely not work well with Photoshop.

     

    Good luck,

     

    Hunt

     
    |
    Mark as:
  • Noel Carboni
    23,526 posts
    Dec 23, 2006
    Currently Being Moderated
    Mar 24, 2013 11:35 PM   in reply to dyett1133

    You should bring Photoshop to the latest update released.

     

    Did you try resetting your preferences?

     

    -Noel

     
    |
    Mark as:
  • Currently Being Moderated
    Mar 25, 2013 12:36 AM   in reply to dyett1133

    >> The GPU Sniffer crashed on 3/24/2013 at 11:59:27 PM

     

     

    Your video card driver has serious bugs.

    Try updating it from the GPU maker's website.

     
    |
    Mark as:
  • Currently Being Moderated
    Mar 25, 2013 10:47 AM   in reply to dyett1133

    The video driver crashing means there is a bug in the driver, not Photoshop.

     

    You may have bits of an old driver left on your system, a bad card, or a bug remaining in the NVidia driver software.

     
    |
    Mark as:
  • Currently Being Moderated
    Mar 25, 2013 11:32 AM   in reply to Chris Cox

    I'm using the latest (but one) (beta) driver 314.21 with a 660 and have no problems with it and CS6.  I doubt it's an inherent problem with the driver.  I see a new whql driver has just been posted and I will install this.  The OP might try this too though if the recent other drivers didn't work, I doubt the latest will make much difference.

     

    Have just updated to 314.22.  It's fine too.

     
    |
    Mark as:
  • Noel Carboni
    23,526 posts
    Dec 23, 2006
    Currently Being Moderated
    Mar 25, 2013 1:25 PM   in reply to dyett1133

    Photoshop uses the GPU differently than any other application.  Trust me when I tell you that display driver problems can manifest just as you are seeing.

     

    As I recall nVidia offers the ability to do a "complete removal" as part of their installer.  Why don't you try that, then download and install the latest release.  If you do not have the function there are several well-known "driver sweeper" type products, but I'd ask others what ones they recommend, as I have no experience with them.

     

    -Noel

     
    |
    Mark as:
  • Currently Being Moderated
    Mar 25, 2013 6:22 PM   in reply to dyett1133

    The video driver is crashing - that's they the system info log says that it crashed.

     
    |
    Mark as:
  • Noel Carboni
    23,526 posts
    Dec 23, 2006
    Currently Being Moderated
    Mar 25, 2013 7:57 PM   in reply to dyett1133

    dyett1133 wrote:

     

    Per Nvidia's suggestion I did a complete removal and deletion of driver files in safe mode, then reinstalled using the option for a clean install.

     

    I assume you'd have said so if it had fixed the problem.

     

    Now clear Photoshop's preferences, just to be sure everything's fresh.  If that doesn't work, I really think you may be looking at a fresh OS install to get this working.

     

    -Noel

     
    |
    Mark as:
  • Noel Carboni
    23,526 posts
    Dec 23, 2006
    Currently Being Moderated
    Mar 26, 2013 11:43 AM   in reply to dyett1133

    Did you get the download directly from Adobe?

     

    I might suggest downloading a whole new copy.  Perhaps it was corrupted.

     

    -Noel

     
    |
    Mark as:
  • Currently Being Moderated
    Mar 27, 2013 12:04 AM   in reply to dyett1133

    >> The GPU Sniffer crashed on 3/24/2013 at 11:59:27 PM

     

    Your driver is too buggy to use.

     
    |
    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points