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kravings12319
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Web design premium cs6 disc won't install...

Mar 24, 2013 2:51 PM

Instead my autoplay is reading it as a picture disc and promts me to pick Untitled.png as you can see.  How would I go by fixxing this?

 
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  • Currently Being Moderated
    Mar 24, 2013 3:29 PM   in reply to kravings12319

    Did you try clicking the link at the bottom "View More AutoPlay options in Control Panel" ?

     

    If that doesn't pan out, try that General optiuon and use Windows Explorer to see what files are there.

     
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    Mar 24, 2013 5:43 PM   in reply to kravings12319

    Does that Installation Instructions PDF have any useful information?

     
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    Mar 24, 2013 6:25 PM   in reply to kravings12319

    What's inside the Adobe CS6 Design and Web Premium folder?

     
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    Mar 24, 2013 6:45 PM   in reply to kravings12319

    That image is the same as the one before.  Is that the only disk that you have?

     
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    Mar 24, 2013 6:48 PM   in reply to kravings12319

    One thing you can probably do to sidestep this issue is to download the CS6 trial version of the software and then use your serial number from your disc packaging to activate it.

     
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    Mar 24, 2013 6:59 PM   in reply to kravings12319

    What happens if you execute that Install.app file?

     

    Are you trying to install on a Mac?  It might be a case where you have a Mac disc where you need to have a Windows disc.... the first image you showed earlier mentions Windows Explorer.

     

    If it is a Mac disk then chances are it will not work to activate a Windows installation from a download.

     

    If you know you ordered a Windows version then you probably need to contact Adobe to get the correct disk sent to you.

     

    If you mistakenly ordered the Mac version, then you can swap platforms if you follow the instructions on the page linked below:

     

    http://helpx.adobe.com/x-productkb/policy-pricing/order-product-platfo rm-language-swap.html

     
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